Assistant Head Teller

Community First Credit Union | Wisconsin; De Pere (WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Community First Credit Union is looking for an Assistant Head Teller to work closely with the Head Teller, guiding the Teller line and ensuring operational soundness while delivering a WOW experience to our members. You will grow your leadership and operational skills while continuing to do what you love as a Teller.

In this role you will supervise cash handling, balance drawers, and train Tellers, while monitoring regulatory changes and assisting with branch efficiency.

Qualifications

• Three years’ relevant teller experience; supervisory experience preferred.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Office and web-based software packages.

Responsibilities

• Provide exceptional, WOW service to members.
• Cech/ cashing checks for members and accepting loan payments.
• Place holds on deposits for uncollected funds per policy.

Skills

Customer service

Supervisory experience

Time management

Communication skills

Tools

Microsoft Office

Job description

As an Assistant Head Teller, you will work closely with the Head Teller to provide support on the Teller line by troubleshooting questions, giving guidance, and ensuring operational soundness, while providing a WOW experience to our members. Grow your operational expertise and leadership ability, while continuing to do the things you love as a Teller. Community First's pace, engaging team, amazing members, and opportunities for advancement keep it exciting as you broaden your skills and grow with us!

As an Assistant Head Teller with Community First Credit Union, you will:

• Provide exceptional, WOW service to internal and external members
• Typical Teller duties including cashing checks for members, accepting loan and credit card payments, placing proper holds on deposited items for uncollected funds in accordance with CFCU policy and procedure
• Identify non-negotiable and fraudulent checks to avoid losses for the member and the credit union
• Ensure supply of money for branch needs are adequate based on legal requirements and business demand. Ensure excess cash is not kept in the branch
• Accurately balance and close cash drawer at the end of each business day, along with assisting staff with balancing cash drawers and posting errors
• Balance the ATM/CDM/recycler, general ledgers, and vault daily
• Provide guidance and training to Tellers on operating procedures, monitor regulatory and compliance changes

Our branch hours of operation are: Monday through Friday from 7 a.m. to 6 p.m., and Saturday mornings from 8 a.m. to noon. Full time schedules for this position will encompass our hours of operation.

We are looking for a combination of:

• Three years’ relevant experience; prior teller and supervisory experience is preferred
• Exceptional verbal and written communication skills, strong time management and organizational skills
• Familiarity with Microsoft office suite and web-based software packages
• The ability to work hard, find solutions, and have fun
• Passion for providing outstanding service to our members – internal and external