Guest Services Supervisor - Pelham New Orleans

HRI Hospitality; New Orleans (LA); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The Pelham Hotel in New Orleans is seeking a Guest Services Supervisor to oversee front desk operations and deliver exceptional guest experiences. The role combines supervisory duties with hands-on front desk coverage, primarily morning shifts with occasional evening coverage.

You will lead by example, train and schedule front desk agents, handle guest inquiries, and ensure check-ins/check-outs are seamless while upholding hotel standards. Prior hospitality supervisory experience is preferred.

Qualifications

• Front desk or hospitality experience required.
• Supervisory experience preferred.
• Strong communication and customer service skills.
• Flexible availability including mornings and some evenings/weekends.

Responsibilities

• Supervise and support front desk staff to ensure smooth operations.
• Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.
• Oversee guest check-ins and check-outs, ensuring a seamless experience.
• Handle guest inquiries, complaints, and special requests professionally.
• Perform front desk duties, including processing reservations and payments.

Skills

Front desk supervision

Customer service

Team leadership

Hotel software

Tools

Hotel management software

Job description

## Guest Services Supervisor - Pelham New OrleansApply: The Pelham Hotel: Full time: Posted Today: JR10522765 rooms Amenities: lobby concessions counter, on-site bar and restaurant, valet parking, laundry service. With a lobby inspired by a Victorian theater and rooms reflecting the charm of a classic New Orleans manor house, this downtown property blends historic elegance with modern comforts. Eye-catching art, marble finishes, and deco-inspired details create a distinctive environment, while guest rooms offer a mix of manor house character and contemporary amenities. Ideal for hospitality professionals, the hotel provides an engaging setting where creativity, personalized service, and memorable guest experiences are at the heart of operations.The **Guest Services Supervisor** plays a key role in ensuring smooth front desk operations while delivering an outstanding guest experience. This position involves both supervisory duties and hands-on front desk coverage. While the primary responsibility is to oversee front desk staff and daily operations, the role also includes covering front desk shifts a few times per week. The schedule will primarily consist of morning (AM) shifts, with occasional evening (PM) coverage when needed.As the Guest Services Supervisor, you will assist in managing front desk operations, ensuring all guests receive exceptional service from check-in to check-out. You will lead by example, providing guidance and support to front desk agents while upholding hotel policies and service standards. The ideal candidate is a strong communicator, problem-solver, and team leader who thrives in a hospitality-driven environment.**Responsibilities:*** Supervise and support front desk staff to ensure smooth and efficient operations.* Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.* Oversee guest check-ins and check-outs, ensuring a seamless experience.* Handle guest inquiries, complaints, and special requests professionally and efficiently.* Perform front desk duties, including processing reservations, handling payments, and responding to guest needs.* Ensure compliance with hotel policies, procedures, and service standards.* Assist in shift scheduling and provide coverage when necessary.* Maintain a positive and professional atmosphere for guests and staff.* Report and follow up on maintenance issues to ensure guest rooms are in excellent condition.* Assist in creating daily housekeeping assignments and lead the morning pre-shift meeting with the housekeeping team.* Conduct room inspections and follow up on any deficiencies with housekeeping or engineering.* Assist in assigning daily preventive maintenance tasks to the engineering team.* Support staff celebrations and recognition efforts to foster a positive work environment.**Requirements:*** Previous front desk or hospitality experience required; supervisory experience preferred.* Strong leadership and customer service skills with a hands-on approach.* Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.* Flexible availability, including mornings, occasional evenings, weekends, and holidays.* Proficiency in hotel management software is a plus. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements*.*