Assistant Guest Services Manager

Delaware North at TD Garden; Boston (MA); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Annual bonus

Paid vacation

Parental leave

Tuition reimbursement

Employee discounts

Job summary

Delaware North Boston Holdings at TD Garden in Boston, MA is seeking a Guest Experience Assistant Manager to support all aspects of the guest experience during events. You will coordinate events, supervise staff, and drive guest satisfaction through proactive service and collaboration with team partners.

The role requires a Bachelor's degree or related experience and at least 3 years of supervisory experience, with strong MS Office skills and stakeholder relationship capabilities.

Qualifications

• Bachelor's degree or related experience.
• Minimum of 3 years of direct supervisory experience.
• Extensive customer relations experience; ability to manage relationships with stakeholders.
• Proficiency with computers, including Microsoft Office Suite.

Responsibilities

• Coordinate and plan upcoming events at TD Garden.
• Manage day-to-day customer service channels (phone/email) for timely guest inquiries.
• Identify guest feedback trends and implement improvements to the guest experience.
• Assist with oversight, training, and culture development of event-based staff.
• Collaborate with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to enhance guest and team member experiences.

Skills

Team supervision

Customer relations

Stakeholder management

MS Office proficiency

Communication skills

Education

Bachelor's degree or related experience

Job description

The opportunity

Delaware North Boston Holdings is hiring aGuest Experience Assistant Managerto join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Assistant Manager, you will be responsible for supporting in all aspects of the Guest Experience at TD Garden. If. If you thrive on excitement and want your workday to fly by,

Pay

Minimum - Anticipated Maximum Base Salary: $56,800 - $76,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Assist in the coordination and planning of upcoming events held at TD Garden
• Directly manage day-to-day customer service channels, including phone and email, to ensure timely responses to guest inquiries received pre- and post-event
• Identify guest feedback trends and necessary solutions to better the guest experience
• Assist with the oversight, training, coaching, and culture development of event-based team members
• Partner with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to continually drive both guest and team member experiences by creating memorable moments.

More about you

• Bachelor's degree in a related field or equivalent experience
• Minimum of 3 years of direct team member supervisory experience
• Extensive customer or client relations experience; ability to drive professional relationships with key internal and external stakeholders
• Ability to work in an environment with varying lighting levels and loud music and sounds
• High proficiency with computers, including Microsoft Office Suite

Physical requirements

• Ability to use a radio with an earpiece
• Ability to lift to 30 pounds