Assistant Guest Services Manager, TD Garden

Delaware North; Boston (MA); On-site; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus and incentive

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement or professional

Friends-and-family discounts

Job summary

Delaware North Boston Holdings is seeking a Guest Experience Assistant Manager to join our TD Garden team in Boston, Massachusetts. You will support all aspects of the guest experience during game days and events, ensuring smooth operations and memorable moments for guests.

The role requires a bachelor’s degree or equivalent experience, at least three years of supervisory experience, and strong customer relations skills.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum of 3 years direct team member supervisory experience.
• Extensive customer or client relations experience; ability to drive professional relationships with key internal and external stakeholders.
• Ability to work in environments with varying lighting levels and loud music/sounds.
• High proficiency with computers, including Microsoft Office Suite.

Responsibilities

• Assist in the coordination and planning of upcoming events held at TD Garden.
• Directly manage day-to-day customer service channels, including phone and email, to ensure timely responses to guest inquiries received pre- and post-event.
• Identify guest feedback trends and necessary solutions to better the guest experience.
• Assist with oversight, training, coaching, and culture development of event-based team members.
• Partner with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to continually drive both guest and team member experiences by creating memorable moments.

Skills

Customer service

Supervisory experience

Relationship building

MS Office

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The opportunity

Delaware North Boston Holdings is hiring a Guest Experience Assistant Manager to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Assistant Manager, you will be responsible for supporting in all aspects of the Guest Experience at TD Garden. If you thrive on excitement and want your workday to fly by, join the game day action.

Pay

Minimum – Anticipated Maximum Base Salary: $56,800 - $76,700 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Assist in the coordination and planning of upcoming events held at TD Garden
• Directly manage day-to-day customer service channels, including phone and email, to ensure timely responses to guest inquiries received pre- and post-event
• Identify guest feedback trends and necessary solutions to better the guest experience
• Assist with the oversight, training, coaching, and culture development of event-based team members
• Partner with TD Garden, Sportservice, Boston Bruins, and Boston Celtics to continually drive both guest and team member experiences by creating memorable moments.

More about you

• Bachelor’s degree in a related field or equivalent experience
• Minimum of 3 years of direct team member supervisory experience
• Extensive customer or client relations experience; ability to drive professional relationships with key internal and external stakeholders
• Ability to work in an environment with varying lighting levels and loud music and sounds
• High proficiency with computers, including Microsoft Office Suite

Physical requirements

• Ability to use a radio with an earpiece
• Ability to lift to 30 pounds

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.