Guest Experience Ambassador, TD Garden

Delaware North; Boston (MA); On-site; USD 20,664 - 26,174; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Boston Holdings is hiring a part-time Guest Experience Team Member to join our team at TD Garden in Boston, Massachusetts. You will greet guests, assist with bag check and retail, and help ensure a smooth event experience.

This role offers weekly pay, flexible schedules, and opportunities for training and development. No degree is required; at least 18 years old and strong customer service are essential.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Reliability, punctuality, and a positive attitude.
• Previous experience in hospitality, security, or event services is a plus.
• No degree required.

Responsibilities

• Greet guests and provide friendly, professional service while answering questions and sharing event information
• Process payments for bag check services and concert retail while maintaining accurate sales records
• Inspect, secure, and return checked bags using claim tickets and designated storage procedures
• Enforce arena security policies related to bag restrictions and coordinate with security to address concerns or prohibited items
• Stock merchandise, maintain back stock for designated shows, and support retail operations as needed
• Maintain a clean, organized bag check office and ensure an efficient guest experience throughout events
• Log, track, and distribute lost and found items while supporting overall event operations and guest assistance

Skills

Customer service

Communication skills

Reliability

Punctuality

Positive attitude

Job description

The opportunity

Delaware North Boston Holdings is hiring a part-time Guest Experience Team Member to join our team at TD Garden in Boston, Massachusetts. As a Guest Experience Team Member, you will be responsible for ensuring a smooth and efficient experience for guests at bag check and retail spaces. If you’re seeking a dynamic and fast-paced environment where you can connect with fans, make your next play by applying today.

Pay

$17.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Greet guests and provide friendly, professional service while answering questions and sharing event information
• Process payments for bag check services and concert retail while maintaining accurate sales records
• Inspect, secure, and return checked bags using claim tickets and designated storage procedures
• Enforce arena security policies related to bag restrictions and coordinate with security to address concerns or prohibited items
• Stock merchandise, maintain back stock for designated shows, and support retail operations as needed
• Maintain a clean, organized bag check office and ensure an efficient guest experience throughout events
• Log, track, and distribute lost and found items while supporting overall event operations and guest assistance

More about you

• Must be at least 18 years old
• Strong customer service and communication skills
• Reliability, punctuality, and a positive attitude
• Previous experience in hospitality, security, or event services is a plus
• No degree required

Physical requirements

• Ability to stand for extended periods and lift up to50 pounds

Who we are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation or any other legally protected status.