Assistant Concessions Manager, TD Garden

Delaware North; Boston (MA); On-site; USD 64,100 - 80,700; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Paid vacation days and holidays

Tuition reimbursement

Job summary

Delaware North is seeking an Assistant Concessions Manager at TD Garden in Boston, Massachusetts. The role involves leading and overseeing the concessions operation, requiring management experience and a strong commitment to guest service.

The position offers a competitive salary between $64,100 and $80,700, with an annual bonus plan and benefits including health insurance and 401(k) matching. Join our team dedicated to elevating guest experiences!

Qualifications

• 1–3 years of management or supervisory experience in food service, preferably concessions.
• Strong commitment to guest experience and ability to analyze data.
• Self-motivated with creative ideas to enhance operational efficiency.

Responsibilities

• Supervise the activities of team members and supervisors.
• Participate and implement Delaware North's guest service initiatives.
• Ensure compliance with regulations regarding sanitation and payroll.

Skills

Management or supervisory experience

Knowledge of general business accounting

Client and guest experience commitment

Data analysis and decision-making ability

Creativity and initiative

Job description

Assistant Concessions Manager – TD Garden, Boston, Massachusetts

We are seeking an Assistant Concessions Manager to join our team at TD Garden in Boston, Massachusetts. As part of Delaware North Sportservice, you will partner with leadership to effectively lead and oversee the concessions operation. We encourage motivated professionals who are passionate about elevating guest experiences and creating a positive work environment to apply.

Pay

Minimum – Anticipated Maximum Base Salary: $64,100 – $80,700 per year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe we would be willing to pay for this position. In special circumstances, where a candidate has education, training or experience that far exceeds the requirements for the position, we would consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends‑and‑family discounts at many of our hotels and resorts

What will you do?

• Coordinate and supervise the activities of team members and supervisors
• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team
• Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives
• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service
• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
• Verify sales reporting and prepare various cost and operational reports as required
• Maintain cleanliness, neatness, and organization at all times across all locations
• Provide and administer an effective system for the maintenance of inventory levels
• Ensure all food and beverage equipment is properly maintained and repaired as required

More About You

• 1–3 years of management or supervisory experience in the food service industry, preferably with prior concessions experience
• Knowledge of general business accounting policy and procedures
• Strong commitment to both the client and guest experience
• Ability to analyze data and make decisions
• Self‑motivated, creative, and innovative ideas to increase concession stand operational efficiency
• Demonstrated initiative, leadership, and team‑building skills are essential

Who We Are

Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, which we continue to own and operate. As New England’s largest sports and entertainment arena, TD Garden is the home of the storied NHL’s Boston Bruins and NBA’s Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family‑owned company with 100+ years of history behind it. Our operations span the world, offering unique paths to growth and success.

We pride ourselves on giving the world great times in great places. Whether you’re interested in restaurants, hotels, sports, gaming, operations or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality – come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.