Premium Club Manager

Delaware North at TD Garden; Boston (MA); On-site; USD 65,500 - 88,400; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Annual bonus

Vacation days

Parental leave

Tuition reimbursement

Employee discounts

Job summary

Delaware North Sportservice at TD Garden in Boston, MA, is seeking a Premium Club Manager to oversee the clubs department on event days, delivering memorable guest experiences.

The ideal candidate is a hands-on hospitality leader with strong operational knowledge who thrives in a fast-paced environment, managing staff and coordinating service across venues.

This role includes salary range 65,500–88,400 USD with an annual bonus and comprehensive benefits.

Qualifications

• Three years of hospitality management in a high-volume setting.
• Strong leadership and team coaching abilities.
• Experience with inventory, cost control, and purchasing.
• Financial management and budgeting accountability.
• Ability to analyze data and make independent decisions.
• Willingness to work evenings, weekends, and holidays.
• No degree required.

Responsibilities

• Oversee premium buffet service, concessions dining, bars, in-seat service, and events.
• Hire, lead, coach, and develop supervisors and staff.
• Provide coaching and performance feedback to team members.
• Schedule and supervise club operations on event days.
• Coordinate with front- and back-of-house management for smooth events.
• Assist with menu rollouts and operational initiatives.
• Manage guest relations and uphold QA standards.
• Ensure compliance with regulations (alcohol service, OSHA, payroll, employment laws).
• Prepare monthly projections and maintain cash handling, inventory, and payroll systems.

Skills

Leadership

Data analysis

Budgeting

Cost control

Purchasing

Staff coaching

Job description

The opportunity

Delaware North Sportservice is searching for a Premium Club Manager to join our team at TD Garden in Boston, Massachusetts. As a Premium Club Manager, you will oversee the operations of the clubs department at TD Garden on event days, providing a memorable experience for our guests.

The ideal candidate is a hands‑on leader with a passion for hospitality, strong operational knowledge, and the ability to thrive in a fast‑paced event environment.

Pay

Minimum – Anticipated Maximum Base Salary: $65,500 – $88,400 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role‑based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends‑and‑family discounts at many of our hotels and resorts

What will you do?

• Oversee premium buffet service, concessions dining, bars, in‑seat service, and special events.
• Hire, lead, coach, and develop supervisors and food and beverage service staff.
• Provide ongoing coaching and performance feedback to team members
• Schedule, coordinate, and supervise club food and beverage operations on event days
• Collaborate with front and back‑of‑house management to ensure smooth and successful event execution
• Assist with menu rollouts and operational initiatives.
• Manage guest relations and uphold quality assurance standards
• Ensure compliance with federal, state, local, and company regulations (alcohol service, OSHA, payroll, employment laws)
• Prepare monthly projections and maintain effective systems for cash handling, inventory, and payroll

More about you

• Minimum of three years’ hospitality management experience required, preferably in a high‑volume setting
• Strong managerial and leading ability
• Experience with inventory, cost control, and purchasing required
• Financial management accountability and budgeting experience required
• Ability to analyze data and make decisions independently
• Ability to work evenings, weekends, and holidays
• No degree required

Shift details

M-F
Holidays
Events
Evenings

Source: Hospitality Online