Assistant Guest Service Manager - Front Desk Leader

Stonebridge Hospitality Management; New Jersey; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO & 401(k)

Travel perks

Job summary

Stonebridge Hospitality Management is seeking an Assistant Guest Service Manager in Montclair, New Jersey to support the Front Office team and maintain exceptional guest experiences.

The role supervises front desk staff, coordinates with housekeeping, and collaborates with the Guest Service Manager to ensure seamless check-ins, accurate billing, and responsive guest relations in a dynamic hotel environment. Exempt, full-time position with evening/weekend availability.

Qualifications

• 2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.
• Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).
• Strong leadership and communication skills to supervise staff and interact with guests.
• Excellent problem-solving skills and the ability to resolve guest issues efficiently.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Ability to work well under pressure in a fast-paced environment.
• Experience with guest loyalty programs and VIP guest handling is preferred.

Responsibilities

• Oversee daily front desk operations and ensure efficient service.
• Supervise front desk agents, bell staff, and concierge to standards.
• Respond to guest inquiries and resolve complaints promptly.
• Ensure accuracy of guest billing, reservations, and room assignments.
• Train and coach front office staff.
• Monitor guest satisfaction and address issues.
• Coordinate room inventory and assignments.
• Collaborate with housekeeping and maintenance for turnovers.
• Manage front desk schedule and staffing levels.
• Monitor guest loyalty program enrollment and engagement.
• Assist with VIP arrivals and special requests.
• Maintain communication with the Guest Service Manager about operations.

Skills

Front desk supervision

PMS proficiency

Microsoft Office

Leadership

Communication

Problem solving

Organization

VIP guest handling

Tools

Excel

PowerPoint

Job description

Stonebridge Hospitality Management is seeking an Assistant Guest Service Manager in Montclair, New Jersey to support the Front Office team and maintain exceptional guest experiences.

The role supervises front desk staff, coordinates with housekeeping, and collaborates with the Guest Service Manager to ensure seamless check-ins, accurate billing, and responsive guest relations in a dynamic hotel environment. Exempt, full-time position with evening/weekend availability.