Restaurant GM—Team Leadership & Guest Experience

Portillos Hot Dogs, LLC; New Lenox (IL); Sur place; USD 65 000 - 70 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Tech reimbursement

Uniform allowance

Free shift meals

Educational benefits

Employee discounts

EAP access

Résumé du poste

Portillo’s is seeking an Assistant General Manager in Illinois to lead high-performance teams, oversee daily restaurant operations, and drive guest satisfaction and profitability. You will manage scheduling, recruitment, development programs, and ensure adherence to health and safety standards.

The role requires strong leadership, coaching, and financial acumen, with a focus on delivering Portillo’s memorable guest experiences.

Qualifications

• Minimum of 3 years of Restaurant Management or at least 1 year of Assistant General Manager or General Manager experience in a high volume, fast-paced environment preferred
• Working knowledge of restaurant operations, including recruiting, food planning and preparation, purchasing, sanitation, health standards, and security
• Demonstrated ability to champion hospitality and motivate team members
• Strong leadership skills with a focus on coaching and achieving excellence
• Knowledgeable in all financial aspects of the restaurant operations, along with P & L responsibilities
• Great communication skills. Must be able to read, speak, and understand English to communicate with team members, managers, and guests
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays
• High school diploma or equivalent
• Current sanitation and B.A.S.S.E.T. alcohol service training a plus

Responsabilités

• Model operational standards and execute critical behaviors to run great shifts creating lifelong memories for our guests and team members.
• Execute operational standards to drive sales and profits
• Oversee shift planning, scheduling, training execution, and daily routines.
• Drive team member growth through development programs, individual development plans (IDPs), and the Ignite internal development program.
• Deliver exceptional guest experiences, making each visit memorable and fostering connections.
• Foster team engagement through frequent recognition and communication.
• Meet and exceed financial and profitability goals by managing budget
• Implement company policies, procedures, and strategies to promote effective local and state health, quality, and food safety compliance.
• Manage recruitment efforts for the restaurant ensuring we have team members focused on delivering Portillo’s experience
• Plan for and make critical business decisions around inventory, budget, and labor

Connaissances

Leadership

Coaching

Hospitality

Communication

Scheduling

Recruiting

P&L management

English proficiency

Flexibility

Customer service

Formation

High School diploma or equivalent

Description du poste

Portillo’s is seeking an Assistant General Manager in Illinois to lead high-performance teams, oversee daily restaurant operations, and drive guest satisfaction and profitability. You will manage scheduling, recruitment, development programs, and ensure adherence to health and safety standards.

The role requires strong leadership, coaching, and financial acumen, with a focus on delivering Portillo’s memorable guest experiences.