Assistant GM: Lead Guest Experience & Team

Long John Silver's; Lafayette (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Long John Silver's in Lafayette, Indiana is seeking an Assistant Restaurant General Manager to lead a dining team and deliver outstanding guest experiences.

You will supervise crew, ensure food safety and quality, manage staffing and scheduling, and drive profitability through efficient operations and service excellence.

Join our fast-paced environment where teamwork, integrity, and a passion for great seafood help us ring the bell on every shift.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months’ experience performing as a Shift Manager.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Customer service

Team leadership

Staffing management

Communication

Problem solving

Education

High School Diploma

Job description

Long John Silver's in Lafayette, Indiana is seeking an Assistant Restaurant General Manager to lead a dining team and deliver outstanding guest experiences.

You will supervise crew, ensure food safety and quality, manage staffing and scheduling, and drive profitability through efficient operations and service excellence.

Join our fast-paced environment where teamwork, integrity, and a passion for great seafood help us ring the bell on every shift.