Assistant Restaurant GM: Guest Experience Leader

Long John Silver's; Connersville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Long John Silver’s in Indiana is hiring an Assistant Restaurant General Manager to lead a fast-paced crew and deliver outstanding guest experiences. This role focuses on people development, operational excellence, and profitability while upholding our PIRATE values.

You’ll guide restaurant operations, coach team members, manage scheduling, and ensure food safety and quality standards are met. Join a family-friendly brand known for great seafood and bell-ringing traditions.

Qualifications

• Minimum of 3 months’ experience performing as a Shift Manager.
• Must be 18 years of age or older.
• Available to work the required minimum of 40 hours per week.
• Must have reliable transportation and ability to work nights and weekends.
• Must pass the Assistant General Manager Readiness Checklist.
• Valid Driver’s License required.

Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Delivers a come-back quality experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Skills

Leadership

Customer Service

Team Collaboration

Communication skills

Problem-solving

Education

High School Diploma or Equivalent

Job description

Long John Silver’s in Indiana is hiring an Assistant Restaurant General Manager to lead a fast-paced crew and deliver outstanding guest experiences. This role focuses on people development, operational excellence, and profitability while upholding our PIRATE values.

You’ll guide restaurant operations, coach team members, manage scheduling, and ensure food safety and quality standards are met. Join a family-friendly brand known for great seafood and bell-ringing traditions.