Assistant GM - Housekeeping Services

Cleanology Housekeeping Personnel Service; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Cleanology Housekeeping Personnel Service is seeking an Assistant General Manager (AGM) to support day-to-day operations and growth in a residential cleaning service. This hands-on role works closely with ownership across customer sales, recruiting, onboarding, operations, customer experience, and administrative support.

The ideal candidate owns multiple responsibilities, proactively solves issues, and helps improve how the business operates while staying dependable and adaptable in a fast-paced

Qualifications

• Fluent Spanish and English communication skills.
• Experience in customer-facing, operations, recruiting, sales, hospitality, service, or administrative environments.
• Ability to adapt in a fast-paced small business with changing responsibilities.
• Strong problem-solving skills and willingness to learn new systems.
• Experience interviewing, recruiting, or onboarding employees/contractors.

Responsibilities

• Respond to inbound customer inquiries and prospective client calls.
• Follow up with prospective customers and opportunities.
• Manage customer information, bookings, and communications.
• Support customer retention and loyalty initiatives.
• Assist with marketing materials, promotions, and communications.
• Monitor customer demand and ensure housekeeper capacity.
• Conduct interviews and onboarding for new housekeepers.
• Coordinate between customers, housekeepers, and staff to deliver services.
• Troubleshoot systems and communicate with vendors when issues arise.

Skills

Bilingual Spanish/English

Operations management

Recruiting & onboarding

Customer service

Tools

Booking Koala

CRM systems

Canva

Job description

We are seeking a hands‑on, resourceful Assistant General Manager (AGM) to support the day‑day operation and continued growth of a residential cleaning services business.

This is a broad, highly visible role that works closely with ownership and touches multiple areas of the business, including customer sales, housekeeper recruiting and onboarding, daily operations, customer experience, and administrative support.

The ideal candidate is someone who takes ownership, is comfortable wearing multiple hats, and naturally looks for ways to solve problems and improve how the business operates. The right person for this role is resourceful, inquisitive, dependable, and willing to jump in wherever needed.

Responsibilities

• Respond to inbound customer inquiries and prospective client calls.
• Follow up with prospective customers and outstanding opportunities.
• Manage customer information, bookings, and communications through the company's systems.
• Support customer retention and loyalty initiatives.
• Assist with basic marketing materials, promotions, flyers, and other customer-facing communications.
• Monitor current and anticipated customer demand and help ensure adequate housekeeper capacity is available to support scheduled and upcoming services.
• Conduct interviews and assess candidates for reliability, communication, availability, and overall fit.
• Conduct new‑housekeeper orientations and onboarding.
• Serve as a primary point of contact for operational questions and communication with the housekeeping team.

Daily Operations

• Coordinate between customers, housekeepers, and internal staff to help ensure successful service delivery.
• Monitor schedules, bookings, and operational issues.
• Help resolve customer or housekeeper issues quickly and professionally.
• Assist with administrative processes related to hours, payroll preparation, and other recurring business activities.
• Work closely with ownership to keep day‑to‑day operations moving efficiently.

Technology & Process Improvement

• Serve as a hands‑on resource for the company's technology and business systems, including Booking Koala.
• Troubleshoot system, booking, website, CRM, and other technology‑related issues.
• Communicate with software vendors and third‑party providers when issues arise.

General Business Support

• Take on a variety of projects and responsibilities based on business needs.
• Create or update basic marketing and operational materials using tools such as Canva.
• Support special initiatives, customer programs, and internal projects.
• Work directly with ownership on priorities and projects.
• Serve as a dependable generalist who can move between sales, staffing, operations, customer service, and administrative responsibilities.

Requirements

• Fluent Spanish and English communication skills.
• Experience in customer‑facing, operations, recruiting, sales, hospitality, service, or administrative environment.
• Comfortably working in a fast‑paced small‑business environment where responsibilities can change from day to day.
• Strong problem‑solving skills and a willingness to learn unfamiliar systems and processes.
• Comfortable communicating with both customers and a Spanish‑speaking field workforce.
• Experience interviewing, recruiting, or onboarding employees/contractors.
• Experience with scheduling, workforce coordination, or field operations.

Preferred Experience

• Experience in residential cleaning, home services, hospitality, staffing, recruiting, or a similar service‑based business.
• Previous sales or customer acquisition experience.
• Experience with payroll preparation, timekeeping, or operational administration.
• Experience with CRM, scheduling, booking, or workforce management software.
• Experience with Canva or similar marketing/design tools.
• Experience working in a small business or entrepreneurial environment.