Assistant Housekeeping Manager

Virgin Hotels; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Virgin Hotels in New York is seeking an Assistant Housekeeping Manager to support the Housekeeping Manager and help ensure our rooms are clean and well maintained. You will be visible on the floor, check rooms, and assist the Manager as needed, working with a collaborative hotel-wide team to deliver outstanding guest service.

The role emphasizes teamwork, strong communication, training, and a positive, fun, guest-focused environment for both guests and teammates.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Clear and pleasant English communication with guests and staff.
• Proficient computer knowledge.
• Spanish helpful but not required.

Responsibilities

• Assists the Housekeeping Manager in daily operations.
• Ensures rooms and public areas meet quality standards.
• Walks the floor, checks rooms, and supports the Manager as needed.
• Collaborates with hotel-wide teams and maintains open communication.
• Contributes to a positive guest experience and fun work environment.

Skills

Great team player

Strong communication

Presentation skills

Conflict resolution

Enthusiastic

Tech gadgets

Attention to detail

Job description

Who We Are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Who We Are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Mission

Should you decide to accept...

The main gig for the Assistant Housekeeping Manager is to support the Housekeeping Manager. They are expected to ensure that our rooms are cleaned and that we have a clean and well maintained hotel as well as a happy housekeeping team. This takes loads of coordination and isn’t for the faint of heart.

The Assistant Housekeeping Manager is always visible and is constantly walking the floor, checking rooms and assisting the Manager as needed. They do this by working with a collaborative hotel-wide team as well as staying in constant communication with the Manager. We believe that life is better when you love your job and we are looking for someone who loves Housekeeping (who couldn’t, right?)!

The Nitty Gritty

What exactly you will be doing....

Responsibilities

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Housekeeping Manager and Front Office team to ensure all guest preferences are executed. We love going the extra mile and putting the guest first (we hope you do too!).
• Training, training, training! And more training! Did we mention you might be training?
• It’s about the money, honey! You’ve got some budgetary guidelines to follow – we are looking for a lean and mean scheduling machine.
• It’s all about the guest! Understands flexibility, “gray areas” and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

What qualities are we looking for?

• Great team player with the ability to create excellent working relationships
• Strong communication and presentation skills
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Enthusiastic and Passionate
• Must love techy-gadgets; we will have lots of them!
• Unmatched attention to detail

Background Must-have

• Current, legal and unrestricted ability to work in the United States
• Minimum 1 year of Housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient computer knowledge
• Spanish helpful but not required