Hiring & Operations Manager – Residential Cleaning

Maid Brigade; Mesa (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Maid Brigade in Mesa, AZ is seeking an experienced Hiring & Operations Manager who is fluent in English and Spanish to bridge staff and in-office schedulers. You will hire, train, and maintain service quality, while coordinating scheduling for cleaning teams.

The role offers a flexible Monday–Friday schedule with emphasis on work-life balance; you will visit job sites, conduct onboarding, and support continuous improvement across operations.

Qualifications

• Must be fluent in English and Spanish.
• Experience in house cleaning or hospitality management.
• Proven leadership and team morale skills.
• Valid driver’s license and reliable transportation.
• Proficient with scheduling software and office apps.

Responsibilities

• Oversee end-to-end hiring for cleaners, including ads, interviews, and onboarding.
• Lead hands-on training to meet company cleaning standards.
• Perform site visits and quality checks to ensure customer satisfaction.
• Manage daily/weekly scheduling for cleaning teams using scheduling software.

Skills

Bilingual English/Spanish

Leadership

Scheduling

Communication

Tools

Scheduling software

Office apps

Job description

About The Role

We are looking for an experienced, bilingual

About The Role

We are looking for an experienced, bilingual Hiring & Operations Manager to join our team. You will be the bridge between our staff and in office schedulers, ensuring that we hire the best talent, provide top-tier training, and maintain the high quality of service our customers expect.

This position offers a flexible Monday through Friday schedule. We value work-life balance and are happy to accommodate personal appointments and family commitments.

Key Responsibilities

• Talent Acquisition: Manage the end-to-end hiring process for new cleaners (posting ads, interviewing, and onboarding).
• Training & Development: Lead hands‑on training for new hires to ensure they meet company cleaning standards.
• Quality Control: Perform periodic site visits and quality checks to ensure customer satisfaction.
• Logistics: Manage daily/weekly scheduling for our cleaning teams using our scheduling software.

Requirements (Must-Haves)

• Bilingual: Fluent in English and Spanish (required to communicate effectively with our diverse team and client base).
• Industry Experience: Prior experience in house cleaning, hospitality management, or a related service industry.
• Leadership Skills: Proven ability to manage people, provide constructive feedback, and maintain morale.
• Driver's License: A valid driver's license and reliable transportation to visit job sites.
• Tech‑Savvy: Comfortable using scheduling software and basic office apps.

Why Join Us?

• Flexible Hours: We work with your schedule - no weekends or late nights.
• Supportive Environment: We are flexible with time off for appointments and personal needs.