Hiring & Operations Manager – Residential Cleaning

East Valley Maid Brigade; Mesa (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible Hours

Supportive Environment

Job summary

A cleaning service company in Mesa, AZ is seeking an experienced bilingual Hiring & Operations Manager. You will ensure effective hiring and training processes for new cleaners while maintaining high service quality. This role offers a flexible schedule, supportive work environment, and the opportunity to lead a dedicated team. Candidates should be fluent in both English and Spanish, with experience in leadership and the service industry. A valid driver’s license is required for site visits.

Qualifications

• Fluent in English and Spanish for effective communication.
• Prior experience in house cleaning or a related service industry.
• Proven ability to manage people and provide constructive feedback.

Responsibilities

• Manage the end-to-end hiring process for new cleaners.
• Lead hands-on training for new hires.
• Perform quality checks to ensure customer satisfaction.
• Manage daily/weekly scheduling for cleaning teams.

Skills

Bilingual (English and Spanish)

Leadership Skills

Tech-Savvy

Tools

Scheduling software

Basic office apps

Job description

About the Role

We are looking for an experienced, bilingual Hiring & Operations Manager to join our team. You will be the bridge between our staff and in office schedulers, ensuring that we hire the best talent, provide top‑tier training, and maintain the high quality of service our customers expect.

This position offers a flexible Monday through Friday schedule. We value work‑life balance and are happy to accommodate personal appointments and family commitments.

Key Responsibilities

• Talent Acquisition: Manage the end‑to‑end hiring process for new cleaners (posting ads, interviewing, and onboarding).
• Training & Development: Lead hands‑on training for new hires to ensure they meet company cleaning standards.
• Quality Control: Perform periodic site visits and quality checks to ensure customer satisfaction.
• Logistics: Manage daily/weekly scheduling for our cleaning teams using our scheduling software.

Requirements (Must-Haves)

• Bilingual: Fluent in English and Spanish (required to communicate effectively with our diverse team and client base).
• Industry Experience: Prior experience in house cleaning, hospitality management, or a related service industry.
• Leadership Skills: Proven ability to manage people, provide constructive feedback, and maintain morale.
• Driver’s License: A valid driver’s license and reliable transportation to visit job sites.
• Tech‑Savvy: Comfortable using scheduling software and basic office apps.

Why Join Us?

• Flexible Hours: We work with your schedule—no weekends or late nights.
• Supportive Environment: We are flexible with time off for appointments and personal needs.