Assistant GM — Guest Experience & Operations

Exhibition Hub; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Exhibition Hub is seeking an Assistant General Manager to lead Supervisors and Guest Service Associates, ensuring best-in-class guest experiences across box office, retail, and VR touchpoints.

The role requires strong customer service, staffing, and safety leadership. You will work evenings, weekends, and holidays as needed, with a dynamic, ever-changing environment that grows your management skills.

Qualifications

• Must be at least 18 years of age.
• At least three years of customer service experience.
• At least two years of supervisory or management experience.
• Experience working with children and/or families preferred.
• Experience interviewing, hiring, and training staff and conducting performance reviews.
• Retail, leisure, or tourism experience a plus.
• Minimum of two years of college coursework or five years of customer service with at least three years supervisory experience.

Responsibilities

• Staff recruitment, hiring, training, and scheduling.
• Manage Supervisors and Guest Service Associates in welcoming guests at various touchpoints (box office, retail store, VR).
• Learn and follow established policies and procedures and reinforce with the team.
• Lead the team to ensure a safe and welcoming environment, following Health, Safety, and Security protocols.
• Stay current on upcoming events and ticket/retail changes.
• Engage with guests, answer questions, and handle guest complaints as first escalation point.
• Ensure the exhibition and venue are well maintained and cleaned per protocols.
• Represent the General Manager and Exhibition Hub professionally at all times.
• Inspire the team to maintain high standards, accountability, integrity, and skills-building.
• Create staffing schedules, audit payroll, and manage expenses within budget guidelines.
• Collaborate with off-site tech/IT staff for equipment maintenance and troubleshooting.
• Oversee load-in/load-out tasks and regular retail inventories.
• Undertake other duties to ensure smooth operation of the exhibition and venue.

Skills

Leadership

Staff training

Customer service

Communication

Bilingual

ASL

POS systems

MS Office

Education

College coursework or experience

Tools

POS systems

Microsoft Office

Job description

Exhibition Hub is seeking an Assistant General Manager to lead Supervisors and Guest Service Associates, ensuring best-in-class guest experiences across box office, retail, and VR touchpoints.

The role requires strong customer service, staffing, and safety leadership. You will work evenings, weekends, and holidays as needed, with a dynamic, ever-changing environment that grows your management skills.