Assistant GM: Front/Back-of-House Ops Leader

Ruby Tuesday; Jacksonville (FL); On-site; USD 55,000 - 60,000; Full time

Job summary

Ruby Tuesday in Jacksonville, FL is seeking an Assistant General Manager (AGM) to lead daily restaurant operations and deliver a high-quality dining experience. The AGM will train and supervise kitchen and service teams, manage schedules, drive sales, monitor food costs, and ensure safety and sanitation standards in alignment with company policies.

Strong leadership and communication are essential. Candidates should have at least 2 years of management experience in hospitality, ServSafe

Qualifications

• Must be at least 21 years old.
• High School Diploma or equivalency required; Bachelor's degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and team work within your team.

Responsibilities

• Manage, supervise and direct all hourly employees including daily activities and time off requests.
• Conduct periodic performance evaluations and coaching as necessary.
• Observe kitchen operations and address issues promptly.
• Direct work by setting hours, schedules and task assignments.
• Drive sales and guest satisfaction; manage food costs and inventory.
• Ensure food quality and safety; uphold sanitation standards.
• Ensure CHARM Service Model is executed by staff.
• Provide training to Front of House and Back of House teams on policies and specs.
• Oversee production and preparation of food and beverages per recipes.
• Resolve guest recovery situations using discretion.
• Follow Operations Playbook for consistent daily operations.

Skills

Leadership

Communication

Customer Service

Team Supervision

Decision Making

Education

High School Diploma

Bachelor's Degree preferred

Job description

Ruby Tuesday in Jacksonville, FL is seeking an Assistant General Manager (AGM) to lead daily restaurant operations and deliver a high-quality dining experience. The AGM will train and supervise kitchen and service teams, manage schedules, drive sales, monitor food costs, and ensure safety and sanitation standards in alignment with company policies.

Strong leadership and communication are essential. Candidates should have at least 2 years of management experience in hospitality, ServSafe