Assistant GM, Fitness Club Ops & Member Experience

Crunch Fitness - Undefeated Tribe; Edmond (OK); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Subsidized health insurance (health, d

Free gym membership

HSA

Basic Life and AD&D

Short-term disability

Descrizione del lavoro

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking an Assistant General Manager to join the leadership team and support the Managing Partner in daily club operations, sales, member satisfaction, and facility upkeep. You’ll lead a team of MSRs, Cleaning Attendants and Kids Attendants in a fast-paced, customer-first environment.

You’ll drive staffing, training, and performance, ensuring 100% policy compliance and top-notch guest experiences while collaborating on scheduling, inventory, and

Competenze

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience achieving KPIs and leading teams.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to recruit, train and develop staff while maintaining high standards.

Mansioni

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times.
• Monitor scorecard performance of the staff to meet or exceed expected KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage team member performance standards, with on-going development, training, and coaching.
• Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience.”
• Assist and support to the Managing Partner in scheduling and labor management, member service resolution, and escalating issues.
• Lead generation and outreach to impact new member sales; drive new member acquisition and integration.

Conoscenze

Leadership

Customer service management

KPI management

Team supervision

Communication

CPR/AED certification

Formazione

High school diploma or GED

Bachelor's degree preferred

Descrizione del lavoro

Crunch Fitness - Undefeated Tribe in Edmond, OK is seeking an Assistant General Manager to join the leadership team and support the Managing Partner in daily club operations, sales, member satisfaction, and facility upkeep. You’ll lead a team of MSRs, Cleaning Attendants and Kids Attendants in a fast-paced, customer-first environment.

You’ll drive staffing, training, and performance, ensuring 100% policy compliance and top-notch guest experiences while collaborating on scheduling, inventory, and