Assistant General Manager, Gym Operations & Experience

Crunch Fitness - Undefeated Tribe; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance coverage (

Free gym membership

Basic Life and AD&D

HSA

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Albuquerque, NM is seeking an Assistant General Manager to join the leadership team and drive daily club operations, sales performance, member satisfaction, and a clean, welcoming environment.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, ensuring high hospitality and fast, effective decision-making in a dynamic fitness setting.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred.
• Experience achieving KPIs quickly and effectively.
• Experience leading and supervising employees preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to manage labor and staffing levels and control overtime.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Monitor scorecard performance to meet or exceed KPIs.
• Lead by example by delivering personal and team performance targets.
• Manage staff performance with ongoing development, training, and coaching.
• Impact member retention by delivering the “Wow 10-Member Experience.”
• Support the Managing Partner with scheduling, labor management, and service resolution.
• Oversee front desk operations and facility cleanliness to ensure high standards.

Skills

Leadership

Customer Service

Team Management

KPIs

Recruiting

CPR/AED Certification

Education

High school diploma or GED

Bachelor's degree

Job description

Crunch Fitness - Undefeated Tribe in Albuquerque, NM is seeking an Assistant General Manager to join the leadership team and drive daily club operations, sales performance, member satisfaction, and a clean, welcoming environment.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, ensuring high hospitality and fast, effective decision-making in a dynamic fitness setting.