Assistant General Manager — Fast-Casual Hospitality Leader

Tropical Management Holdings, Inc.; Ferndale (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with 4% company match

Paid training

Employee discounts

Job summary

Tropical Management Holdings, Inc. Ferndale, Michigan is seeking an Assistant Manager to partner with the General Manager to drive guest experiences, lead a high-performing team, and ensure daily operations run smoothly in our Ferndale cafe.

This role emphasizes hospitality leadership, coaching, and ensuring brand standards are met. The position offers competitive hourly pay, opportunities for growth, and a benefits package.

Qualifications

• Minimum age 18 and legally eligible to work.
• High school diploma or equivalent; some college a plus.
• 1+ year restaurant leadership experience in QSR or fast casual; 2+ years preferred.

Responsibilities

• Lead and coach team members across shifts to deliver excellent guest experiences.
• Provide friendly, accurate service and resolve guest concerns.
• Ensure food safety, cleanliness, and brand standards.
• Oversee opening, mid-shift, and closing procedures with accountability.
• Assist with hiring, onboarding and ongoing training to build a strong bench.
• Support labor, inventory control and waste reduction targets.
• Collaborate with General Manager on sales initiatives and cost control.

Skills

Leadership

Communication

Decision making

Coaching

Reliability

Flexible scheduling

Education

High school diploma or equivalent

Some college (a plus)

Job description

Tropical Management Holdings, Inc. Ferndale, Michigan is seeking an Assistant Manager to partner with the General Manager to drive guest experiences, lead a high-performing team, and ensure daily operations run smoothly in our Ferndale cafe.

This role emphasizes hospitality leadership, coaching, and ensuring brand standards are met. The position offers competitive hourly pay, opportunities for growth, and a benefits package.