Assistant General Manager — Team Leader & Guest Experience

Applegreen (US) Welcome Centers; Broadview Heights (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401 (k) with Company Match

Earned Wage Access - Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen (US) Welcome Centers is seeking an Assistant General Manager in Broadview Heights, OH. You will support the General Manager to ensure smooth day-to-day operations, lead a team, and uphold brand standards across the travel plaza network.

role emphasizes leadership, customer service excellence, and the ability to coach staff, manage schedules, and handle cash and inventory processes. This is an entry-level path to managerial growth within a fast-paced environment.

Qualifications

• Strong leadership and management skills.
• Excellent customer service and communication skills.
• 2+ years experience in quick service restaurant or similar management operations.

Responsibilities

• Deliver performance feedback, set goals, foster teamwork, and communicate business objectives.
• Oversee day-to-day supervision of non-management associates and shift supervisors; coach and develop staff.
• Step in for the general manager when needed to ensure smooth operations.
• Motivate staff and maintain morale during busy or challenging times.
• Ensure adherence to brand standards and company policies and procedures.
• Maintain inventory accuracy and perform spot counts; manage cash handling and daily reports.
• Address customer needs and resolve issues to cultivate lasting relationships.

Skills

Leadership

Team motivation

Customer service

Communication

Scheduling

Food safety

Lifting 30 lbs

Job description

Applegreen (US) Welcome Centers is seeking an Assistant General Manager in Broadview Heights, OH. You will support the General Manager to ensure smooth day-to-day operations, lead a team, and uphold brand standards across the travel plaza network.

role emphasizes leadership, customer service excellence, and the ability to coach staff, manage schedules, and handle cash and inventory processes. This is an entry-level path to managerial growth within a fast-paced environment.