Assistant General Manager - Team Leader & Client Experience

Restore Hyper Wellness; Phoenix (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Coverage

PTO

Wellness Perks

401k plan with employer match

Bonus & Commission opportunities

Career Growth

Job summary

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success. You’ll lead training, operations, and client experience while motivating the team to excellence.

This role balances leadership, sales support, and hands-on operations, creating a culture that delivers five-star service daily. You’ll report to the General Manager in our Phoenix studio and contribute to growth and member satisfaction.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ year of management or supportive leadership experience.
• Experience: 4+ years of customer-facing experience.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.

Skills

Customer service

Leadership

Communication

De-escalation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Restore Hyper Wellness is seeking an Assistant General Manager to support the General Manager in driving studio success. You’ll lead training, operations, and client experience while motivating the team to excellence.

This role balances leadership, sales support, and hands-on operations, creating a culture that delivers five-star service daily. You’ll report to the General Manager in our Phoenix studio and contribute to growth and member satisfaction.