Assistant General Manager - Social & Events Lead

Five Iron Golf NYC LLC; New York (NY); In loco; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

401K

Free meals during shift

Descrizione del lavoro

Five Iron Golf NYC LLC is seeking an Assistant General Manager - Social to lead the social operations, coach staff, and deliver exceptional service and enlightened hospitality across the brand's entertainment venues in New York. You will drive revenue, oversee leagues, sim rentals, and F&B experiences while maintaining guest satisfaction.

You will recruit, train, onboard, and evaluate staff, set service standards, and monitor costs and promotions.

Competenze

• 5+ years of hospitality management experience with at least 1 recent year as Assistant General Manager or General Manager
• Strong leadership ability and willingness to lead by example
• Exemplary communication, time management and organization skills
• Upbeat energy and enthusiasm and a positive attitude
• Ability to think on your feet and manage customer expectations
• Ability to work in a fast paced environment
• Availability to be present in the space on evenings, weekends and holidays
• Ability to obtain proper licensing and certifications for the location

Mansioni

• Drive revenue in Simulator Rentals, Food and Beverage Sales and League sales
• Participate in the recruitment, hiring, and training of all staff
• Manage the onboarding and continued education of new hires
• Active evaluation of employee performance to ensure day-to-day business needs are met
• Manage and oversee all operations of the social side of the business, including leagues, sim rental experience, event execution, facilities maintenance, food & beverage service, and social staff scheduling
• Set and manage above-and-beyond service standards for all staff
• Maintain extensive knowledge of all of our products, business lines and promotions
• Maintain an understanding of the P&L of the location
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs
• Assist in building relationships within the community and engaging in local marketing efforts
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf

Conoscenze

Leadership

Communication

Time management

Organization

Customer service

Descrizione del lavoro

Five Iron Golf NYC LLC is seeking an Assistant General Manager - Social to lead the social operations, coach staff, and deliver exceptional service and enlightened hospitality across the brand's entertainment venues in New York. You will drive revenue, oversee leagues, sim rentals, and F&B experiences while maintaining guest satisfaction.

You will recruit, train, onboard, and evaluate staff, set service standards, and monitor costs and promotions.