Assistant General Manager - Sheraton Duluth

Sherman Associates; Duluth (MN); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid short-term disability

Employer-paid life insurance

Supplemental insurance policies

Employer-paid 401k company match

9 Paid holidays and PTO

Employee discounts at Sherman Assoc. &

Job summary

Sherman Associates is seeking an Assistant General Manager for the Sheraton Duluth property to support all hotel operations and drive guest satisfaction. The AGM assists the GM with financial performance, brand standards, and revenue initiatives, while ensuring policy compliance and team leadership.

Key duties include daily property walks, labor management, cost controls, and supporting sales and marketing efforts.

Qualifications

• Bachelor’s degree or equivalent experience required; emphasis in Hospitality or Business strongly preferred.
• Significant management and customer service experience required; front office, yield management and housekeeping experience preferred.
• Proficiency in Word, Excel, Outlook, PowerPoint, and POS Systems.
• Must have excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions.

Responsibilities

• Assists with the operational and financial management of the property.
• Completes a property walk at least once a day and provides documentation to the GM covering guest rooms, public access areas, and outside grounds.
• Ensures full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Assists the GM with resolving employee matters.
• Implements departmental training to respond to guest complaints and resolves problems to maintain guest satisfaction.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.

Skills

Leadership

People management

Communication

Customer service

Education

Bachelor’s degree in Hospitality or Business or equivalent

Tools

Word

Excel

Outlook

PowerPoint

POS Systems

Job description

Assistant General Manager - Sheraton Duluth

The Assistant General Manager (AGM) is responsible for supporting all aspects of the hotel operation including guest and employee satisfaction, brand standard compliance, human resources, financial performance, sales and revenue generation, and delivering a return on investment. This person will assist the General Manager (GM) in leading the team.

ESSENTIAL FUNCTIONS

• Assists with the operational and financial management of the property.
• Completes a property walk at least once a day and provides documentation to the GM covering guest rooms, public access areas, and outside grounds.
• Ensures full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Assists the GM with resolving employee matters.
• Complies with all corporate accounting procedures.
• Implements and adheres to all brand standards and initiatives.
• Ensures areas within AGM’s responsibility pass brand quality assurance audit(s).
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Assists with sales and marketing efforts as directed.
• Orders supplies and equipment as needed and in accordance with company procedures.
• Assists with identifying potential obstacles to exemplary service.
• Implements departmental training to respond to guest complaints and resolves problems to maintain guest satisfaction.
• Works as a team player and interacts with all internal and external customers in a friendly/efficient manner.
• Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner.
• Assists in conducting routine inspections of the hotel operation/building to maintain standards of Sherman Associates, brand, local, state and federal regulations.
• Maintains a clean and safe work environment, follows all procedures for guests and employee incidents, and is knowledgeable for hotel emergency procedures.
• Attends all required department and hotel meetings.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
• Ensures bank deposits are made daily, including weekends and holidays.
• Performs functions of the GM in his or her absence.
• Completes other tasks and duties as assigned based on business needs.

Supervisory Responsibility

• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Assists with the ongoing training and development of hotel employees and maintains all necessary training records.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• As applicable, supervises, coaches, directs, trains and evaluates staff; prepares and conducts employee reviews and completes timecard approvals.

Location

MINIMUM REQUIREMENTS

Education & Experience

• Bachelor’s degree or equivalent experience required; emphasis in Hospitality or Business strongly preferred.
• Significant management and customer service experience required; front office, yield management and housekeeping experience preferred.

Required Skills & Abilities

• Knowledge of the geographic area is preferred, or demonstrated ability/process for learning new geographic areas is required.
• Proficiency in Word, Excel, Outlook PowerPoint, and POS Systems.
• Must have excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions.
• Must share a passion for the mission, vision, and values of Sherman Associates.
• Schedule may vary due to the specific needs of the hotel.

WORK ENVIRONMENT

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day.
• Must have the ability to provide direction to others throughout the day.
• Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner.
• Must be able to lift up to 25-30 lbs. occasionally.
• Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively.

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.

Compensation and Benefits

Pay Range:$60,000-71,000/year + bonus eligibility . Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

• Medical, dental and vision insurance plans
• Employer-paid short-term disability
• Employer-paid life insurance
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability;Pet insurance
• Employer-paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Aff.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact [e-mail].

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
• A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
• A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL. If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above