Assistant General Manager – Retail Growth & Operations

PharmaCann Inc; Galena (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

PharmaCann, Inc. is seeking an Assistant General Manager to oversee a single retail store and drive top-line sales growth across front and back of house operations.

You will lead customer service, product presentation, payroll planning, and loss prevention while shaping a high-performing team and ensuring compliance with company policies. Reporting to the General Manager, you will manage hiring, training, and performance coaching, with a focus on operational excellence and profitability.

Qualifications

• Minimum 21 years of age.
• Bachelor’s degree in business or operations management preferred.
• 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred
• 2+ years PharmaCann management experience will be considered
• Demonstrated ability to achieve store selling goals and metrics
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable and confident making decisions and mediating conflict within a team environment
• Utilize cross-functional business partners to support business needs
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities
• Exceptional interpersonal communication (both written and verbal) and customer service skills
• Ability to identify top talent and train/develop/retain great people
• Proficient in windows - based software such as Excel, Word and Outlook
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check

Responsibilities

• Meet or exceed goals related to total store sales, profitability, and operational excellence
• Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload
• Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty
• Reviews and interprets financial and operational reporting regularly including sales reporting and audit results
• Identifies underperforming metrics and develops strategies to improve and grow the business
• Creates and ensures a cohesive, professional, and high-integrity work environment
• Recruits, interviews, hires and retains a diverse team of top talent
• Utilizes candidate tracking system for open roles within the dispensary
• Aligns the right people in the right roles
• Trains, coaches, and develops all team members using company programs, tools, and resources
• Provides performance feedback, manages disciplinary matters
• Creates an environment that inspires growth and engagement of associates
• Models open communication by sharing enterprise strategy and messaging
• Promotes teamwork and provides clear direction
• Ensures compliance with PharmaCann policies, regulations, procedures, and standards
• Schedules the right associates to deliver exceptional customer experience and control loss
• Partners with FOH and BOH Managers on scheduling and security needs
• Protects assets and maintains store standards, safety, inventory, and compliance
• Coaches on performance and policy violations with GM and HRBP
• Supports continuous improvement and buy-in for company programs
• May perform other duties including call center, inventory, sales consulting, delivery, outreach, security, merchandising
• Projects a positive image of the organization to employees and customers
• Embodies PharmaCann values and supports our purpose and goals
• May assist with other duties or in other locations as needed
• Direct reports: FOH Manager and BOH Manager

Skills

Customer service

Sales leadership

Operations management

Team development

Budgeting

Education

Bachelor’s degree in business or operations management

Tools

Excel

Word

Outlook

Job description

PharmaCann, Inc. is seeking an Assistant General Manager to oversee a single retail store and drive top-line sales growth across front and back of house operations.

You will lead customer service, product presentation, payroll planning, and loss prevention while shaping a high-performing team and ensuring compliance with company policies. Reporting to the General Manager, you will manage hiring, training, and performance coaching, with a focus on operational excellence and profitability.