Dispensary General Manager: Growth, Ops & People

Renew Cannabis Co.; Buffalo (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

PharmaCann, Inc. in Buffalo, NY seeks a General Manager to lead through its mission and values, building a high-performing team across hospitality, product, and operations. This role focuses on service excellence, sales training, and brand loyalty to drive store performance.

The position requires a passion for process excellence and the ability to lead and influence, with a salary range of $65,000 to $85,000. Experience in retail leadership and compliance is valued.

Qualifications

• Minimum 21 years of age
• Bachelor's in business or operations management or a related field preferred
• 5 + years of managerial experience preferably in a retail-based industry with a customer-centric approach
• 1+ year PharmaCann Management experience will be considered
• 2+ years Dispensary Management experience will be considered
• Demonstrated ability to achieve individual selling goals and metrics
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable and confident in making decisions and mediating conflict within a team environment
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
• Exceptional interpersonal, communication and customer service skills
• Ability to identify top talent and train/develop/retain great people
• Proficient in windows - based software such as Excel, Word and Outlook
• Valid driver's license and ability to successfully pass a Motor Vehicle Record background check

Responsibilities

• Meet or exceed goals related to total store sales, profitability, and operational excellence
• Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
• Build a team that embodies the PharmaCann brand by delivering exceptional service and driving customer loyalty therefore increasing return visits
• Review and interpret financial and operational reporting regularly, including store visit and audit results
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business

Skills

Sales leadership

Customer service focus

Team management

Decision making

Education

Bachelor's in business or operations management or a related field

Tools

Excel

Word

Outlook

Job description

PharmaCann, Inc. in Buffalo, NY seeks a General Manager to lead through its mission and values, building a high-performing team across hospitality, product, and operations. This role focuses on service excellence, sales training, and brand loyalty to drive store performance.

The position requires a passion for process excellence and the ability to lead and influence, with a salary range of $65,000 to $85,000. Experience in retail leadership and compliance is valued.