Assistant General Manager - Premium Lounge Operations

Flik Hospitality Group; Arlington (VA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Flik Hospitality Group, a Compass Group USA division, seeks an experienced Assistant General Manager for the AMEX Centurion Lounge at Reagan National Airport (DCA). You will support the GM in guiding daily lounge operations, delivering premium guest experiences, and driving financial performance.

The role requires hands-on leadership, a passion for hospitality, and the ability to manage premium food and beverage service while maintaining AMEX standards.

Qualifications

• Minimum 3 years of hospitality leadership in upscale environments.
• Hands-on leadership and coaching experience.
• Proficiency in managing budgets, labor, and inventory.
• Familiarity with AMEX standards and premium guest service.

Responsibilities

• Lead lounge operations under the General Manager.
• Ensure exceptional guest experiences and adherence to budgets.
• Recruit, onboard, train, and develop team members.
• Oversee food & beverage, guest services, staffing and compliance.
• Collaborate with leadership and airport partners for smooth operations.
• Monitor labor productivity and drive continuous improvement.
• Build relationships with guests, team, clients and partners.
• Ensure compliance with safety, sanitation, and regulatory requirements.
• Support lounge initiatives and special projects.

Skills

Hospitality leadership

Guest experience

Financial acumen

Team development

Communication

Education

Associate degree in Hospitality or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Flik Hospitality Group, a Compass Group USA division, seeks an experienced Assistant General Manager for the AMEX Centurion Lounge at Reagan National Airport (DCA). You will support the GM in guiding daily lounge operations, delivering premium guest experiences, and driving financial performance.

The role requires hands-on leadership, a passion for hospitality, and the ability to manage premium food and beverage service while maintaining AMEX standards.