ASSISTANT GENERAL MANAGER- AMEX Centurion Lounge - DCA

Compass Group USA; Arlington (VA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Retirement Plan

Paid Time Off

Job summary

Compass Group USA, a leader in hospitality services, is seeking an experienced Assistant General Manager for the AMEX Centurion Lounge at Ronald Reagan Washington National Airport (DCA). You will support the General Manager in guiding day-to-day lounge operations, ensuring exceptional guest experiences and strong financial performance.

The role demands hands-on leadership, a passion for premium hospitality, and a track record of developing high-performing teams in fast-paced environments.

Qualifications

• Flexible schedule and open availability including early mornings, evenings, weekends, holidays, and closing shifts.
• Minimum of 3 years of food service and hospitality leadership in upscale environments such as airport lounges, restaurants, hotels, clubs or premium dining.
• Minimum of 3 years of experience leading, coaching and developing teams.
• Strong knowledge of food and beverage operations, safety, quality standards, and guest experience.
• Demonstrated financial acumen with labor, expenses, budgets, inventory, and performance.

Responsibilities

• Lead daily AMEX Centurion Lounge operations with focus on service, budgets, and guest satisfaction.
• Oversee premium food, beverage, and hospitality experiences while maintaining high standards.
• Recruit, onboard, train, coach, and develop team members fostering engagement and teamwork.
• Provide hands-on leadership across food and beverage, guest services, staffing, inventory, and compliance.
• Collaborate with leadership and stakeholders to support seamless lounge operations.
• Monitor labor productivity and service standards and identify improvement opportunities.
• Build relationships with guests, team members, clients and partners.

Skills

Leadership

Guest service

Budget management

Communication

Education

Associate degree in Hospitality or related field

Tools

Microsoft Office

Job description

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Other Forms of Compensation: Comprehensive Benefit Package

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Assistant General Manager - AMEX Centurion Lounge - Ronald Reagan Washington National Airport, DCA

Ready to lead a world-class hospitality operation?

FLIK, a division of Compass Group USA, is seeking an experienced Assistant General Manager

As the Assistant General Manager of the AMEX Centurion Lounge at the DCA Airport, you will support the General Manager in leading all lounge operations, ensuring an exceptional guest experience while driving operational excellence, financial performance, and team engagement.

This high-profile leadership role oversees premium food and beverage service, team development, client partnerships, and adherence to AMEX standards.

The ideal candidate is a hands-on hospitality leader who thrives in fast-paced environments, inspires high-performing teams, and is passionate about delivering best-in-class service to AMEX premium travelers.

Essential Duties and Responsibilities:

• Assist in leading daily AMEX Centurion Lounge operations, ensuring exceptional service, operational excellence, and adherence to approved budgets.
• Support premium food, beverage, and hospitality experiences while maintaining high standards for quality, presentation, cleanliness, and guest satisfaction.
• Recruit, onboard, train, coach, and develop team members while fostering a culture of engagement, accountability, teamwork, and service excellence.
• Provide hands-on leadership across food and beverage, guest services, staffing, inventory management, and operational compliance.
• Collaborate with leadership, cross-functional teams, and airport stakeholders to support seamless lounge operations.
• Monitor labor productivity, operational performance, and service standards while identifying opportunities for continuous improvement.
• Build strong relationships with guests, team members, clients, and business partners while serving as a role model for premium hospitality.
• Ensure compliance with company, airport, food safety, sanitation, health, safety, and regulatory requirements.
• Support special projects, lounge initiatives, and additional responsibilities as assigned by the General Manager.

Qualifications:

• Flexible schedule and open availability required, including early mornings, evenings, weekends, holidays, and closing shifts.
• A minimum of 3 years of food service and hospitality leadership experience inupscale hospitality environments such as airport lounges, restaurants, hotels, private clubs, bars, corporate dining, or other premium guest-service operations.
• A minimum of 3 years of experience leading, coaching, and developing teams.
• Strong knowledge of food and beverage operations, food safety, quality standards, presentation, and guest experience.
• Demonstrated financial acumen with experience managing labor, expenses, budgets, inventory, and operational performance.
• ServSafe Food Manager Certification preferred or ability to obtain certification upon hire.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Associate degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent education and experience will be considered.
• Excellent communication, organizational, leadership, and problem-solving skills.
• A genuine passion for hospitality and creating exceptional experiences for AMEX Centurion Lounge guests.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.