Airport Lounge Operations Lead: Guest Experience & Projects

Comunidade Metodista; New York (NY); On-site; USD 128,000 - 146,000; Full time

Job summary

Capital One is seeking a Principal Associate, Airport Lounge Specialist (On-Site: LGA) to manage a Capital One Airport Lounge location in LaGuardia. The role emphasizes delivering exceptional guest experiences, leading a hospitality team, and driving operational excellence within a dynamic, client-facing environment.

You will oversee day-to-day operations, monitor guest feedback, collaborate with vendors, and develop plans to streamline processes.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 4 years of experience in Hospitality Management.
• Willingness to travel up to 15%.

Responsibilities

• Oversees day-to-day operations of an Airport Lounge location and ensures guest satisfaction.
• Monitors guest feedback and implements improvement initiatives.
• Maintains relationships with vendors and partners to ensure quality products and services.
• Leads and motivates the hospitality team to deliver service standards.
• Develops and executes project operation plans and SOPs.

Skills

Communication

Customer service

Relationship management

Education

4+ years Hospitality Management experience

Bachelor's Degree

Job description

Capital One is seeking a Principal Associate, Airport Lounge Specialist (On-Site: LGA) to manage a Capital One Airport Lounge location in LaGuardia. The role emphasizes delivering exceptional guest experiences, leading a hospitality team, and driving operational excellence within a dynamic, client-facing environment.

You will oversee day-to-day operations, monitor guest feedback, collaborate with vendors, and develop plans to streamline processes.