Assistant General Manager: Lead Team & Guest Experience

The Root Restaurant & Bar; Woodbridge Township (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Great pay and benefits

Career growth opportunities

Job summary

Buffalo Wild Wings is seeking an Assistant General Manager to lead the restaurant management team in a fast-paced, sports-centric setting. You’ll drive guest satisfaction by delivering excellent service and coordinating daily operations.

As AGM you’ll train and coach staff, participate in hiring, ensure staffing levels, and work with the GM on marketing and safety initiatives. The role requires flexibility to work up to 50 hours per week and a customer-focused mindset.

Qualifications

• High school or equivalent, Bachelor’s degree a plus.
• Leadership and coaching experience in a restaurant setting.
• Ability to supervise and motivate restaurant personnel.
• Strong written, verbal and interpersonal skills.

Responsibilities

• Manage restaurant FOH and BOH – assist the General Manager in leading the restaurant management team.
• Instruct, train, coach and develop the restaurant team to recognize and reward achievement.
• Assist the GM with recruiting and hiring of hourly employees.
• Ensure staffing levels optimize customer service and sales.
• Work to maximize sales and profits while maintaining cash controls and company policies.
• Support local store marketing, merchandising, and promotions with GM.
• Ensure safety and security procedures are followed and resolve customer complaints.
• Understand labor laws, health codes, safe food handling and sanitation.

Skills

Leadership

Staff training

Hiring

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree

Job description

Buffalo Wild Wings is seeking an Assistant General Manager to lead the restaurant management team in a fast-paced, sports-centric setting. You’ll drive guest satisfaction by delivering excellent service and coordinating daily operations.

As AGM you’ll train and coach staff, participate in hiring, ensure staffing levels, and work with the GM on marketing and safety initiatives. The role requires flexibility to work up to 50 hours per week and a customer-focused mindset.