Sports Bar Leader: Elevate Guest Experience & Team Growth

SC Wings Block, LLC; Aliso Viejo (CA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Team Member Discount

Flexible schedule

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Free uniforms

Opportunity for advancement

Résumé du poste

Buffalo Wild Wings is seeking an Assistant General Manager (AGM) to lead a busy sports bar, manage Shift Managers, servers, bartenders and service assistants, and drive guest satisfaction. You will oversee safety, training, and retention, ensuring high standards across service areas and wine/beer program adherence.

The AGM will balance labor, cost controls, and performance metrics while maintaining compliance with health and safety regulations.

Qualifications

• Education: High School or equivalent; restaurant management coursework preferred.
• 4+ years in restaurant management or equivalent Buffalo Wild Wings experience.
• Valid food handlers and alcohol dispensing certifications (if required by law).
• Flexible schedule including days, nights, weekends, and holidays.
• Strong leadership, communication, and customer service skills.
• Ability to manage labor, safety, and compliance.

Responsabilités

• Manages the operation of the sports bar, conducting effective Zone Management throughout each shift.
• Provides support to team members and managers and adds energy to each area of the sports bar.
• Interviews, hires, onboards, trains, develops and retains team members, with specific responsibility for Shift Managers, Servers, Service Assistants and Bartenders.
• Diligently follows and enforces food and general safety requirements and models behavior that protects them and others.
• Mentors, coaches and counsels team member and Shift Manager behaviors. Disciplines and terminates team members as needed.
• Interacts with guests in the dining room and the bar, makes personal connections and seeks specific feedback about their experience.
• Responsible for ensuring the completion of responsible alcohol service (RAS) training and that all RAS standards are properly executed every shift.
• Manages service execution (guest service, safety and efficiency) as well as the overall Server, Service Assistant, Bartender and Shift Manager labor performance.

Connaissances

People management

Communication

Guest service

Time management

Detail-oriented

Formation

High School or equivalent

Restaurant management coursework

Outils

POS systems

Computer operations

Description du poste

Buffalo Wild Wings is seeking an Assistant General Manager (AGM) to lead a busy sports bar, manage Shift Managers, servers, bartenders and service assistants, and drive guest satisfaction. You will oversee safety, training, and retention, ensuring high standards across service areas and wine/beer program adherence.

The AGM will balance labor, cost controls, and performance metrics while maintaining compliance with health and safety regulations.