Assistant General Manager: Lead Team & Guest Experience

TownePlace Suites Knoxville Cedar Bluff; Knoxville (TN); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Telehealth

Daily Pay

401(k) plan

Career growth

Job summary

TownePlace Suites Knoxville Cedar Bluff is seeking an Assistant General Manager to partner with the General Manager in leading daily hotel operations. The role emphasizes people, product, and profit, with a focus on guest satisfaction and team leadership.

You will lead department heads, foster open communication, set goals, monitor performance, and drive profitable, smooth hotel operations while maintaining a high-quality guest experience from arrival to departure.

Qualifications

• Previous management and guest service experience.
• A positive attitude and attention to detail.
• Strong organizational and communication skills.
• A team-first mindset — you love collaboration!
• Professional written and verbal communication skills.
• Physical ability to stay active during your shift (standing, walking, lifting up to 25 lbs).
• 1–2 years of leadership experience preferred
• 3–5 years in hospitality preferred
• College degree a plus, but not required — we value experience and energy!

Responsibilities

• Lead and support department heads across the hotel.
• Build strong, positive relationships with your team through open communication and timely response of all items concerning their areas of supervision.
• Help set goals, create action plans, and celebrate progress.
• Monitor performance on a set schedule and report wins (and challenges) to the GM and their effect on profitability and stability of hotel operations.
• Keep our guests happy by ensuring a safe, high-quality experience from check-in to check-out.

Skills

Leadership

Guest service

Team building

Communication

Organizational skills

Education

College degree preferred

Job description

TownePlace Suites Knoxville Cedar Bluff is seeking an Assistant General Manager to partner with the General Manager in leading daily hotel operations. The role emphasizes people, product, and profit, with a focus on guest satisfaction and team leadership.

You will lead department heads, foster open communication, set goals, monitor performance, and drive profitable, smooth hotel operations while maintaining a high-quality guest experience from arrival to departure.