Guest Experience Leader: Assistant General Manager

Urban Air Adventure Parks; Knoxville (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading entertainment company in Knoxville seeks an experienced Assistant General Manager to provide leadership and direction in operational standards. The role requires a proven background in hospitality. Ideal candidates should possess strong communication skills and management experience. You will cultivate a high-performing team while ensuring exceptional customer satisfaction and operational excellence. The successful candidate will bring energy, motivation, and a positive attitude to the diverse and lively environment.

Qualifications

• 3+ years of supervisory or management experience required.
• CPR/First Aid Certification is preferred.
• Demonstrated ability of developing team members in areas of responsibility.

Responsibilities

• Cultivate a team environment providing exceptional customer service.
• Assist in hiring, retention of staff, coaching, and ensuring effective training.
• Develop weekly schedules to meet business needs and maximize customer experience.

Skills

Experience in hospitality

Strong communication skills

Ability to pass a thorough background check

Professional grooming and conduct

Ability to motivate others

Job description

A leading entertainment company in Knoxville seeks an experienced Assistant General Manager to provide leadership and direction in operational standards. The role requires a proven background in hospitality. Ideal candidates should possess strong communication skills and management experience. You will cultivate a high-performing team while ensuring exceptional customer satisfaction and operational excellence. The successful candidate will bring energy, motivation, and a positive attitude to the diverse and lively environment.