Assistant General Manager - Lead Restaurant Ops

Canadian Association of Virtual Assistants (CAVA); Newport News (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,+

401k with employer contribution

Paid leave including sick and parental

Free CAVA meal per shift

Growth opportunities at a growing品牌

Job summary

CAVA in Newport News, VA, is seeking an Assistant General Manager to lead daily restaurant operations, support the General Manager, and mentor Team Members. You’ll ensure food quality, service excellence, and strict adherence to safety standards while driving profitability and guest satisfaction.

This role requires 1–2 years in a supervisory capacity, strong leadership and communication skills, and a customer-centric approach.

Qualifications

• Experience in a supervisory or management role in restaurant or hospitality (1–2 years).
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety and sanitation regulations.
• Willing to work flexible hours, including nights and weekends, and travel as needed.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Financial management

Regulatory knowledge

Job description

CAVA in Newport News, VA, is seeking an Assistant General Manager to lead daily restaurant operations, support the General Manager, and mentor Team Members. You’ll ensure food quality, service excellence, and strict adherence to safety standards while driving profitability and guest satisfaction.

This role requires 1–2 years in a supervisory capacity, strong leadership and communication skills, and a customer-centric approach.