Assistant General Manager - Lead Ops & Guest Experience

Canadian Association of Virtual Assistants (CAVA); Greenville (RI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Early Wage Access

Health, Dental, Vision, Telemedicine,,

401k enrollment with CAVA contribution

Paid sick leave, parental leave, and社区

*FREE CAVA Meal for every shift worked

Job summary

CAVA is seeking an Assistant General Manager to lead daily restaurant operations, partner with the General Manager and Area Leader, and drive service excellence. You will manage schedules, forecasting, labor, and inventory while modeling our values and delivering outstanding guest experiences.

You will coach Team Members, control costs, and support financial reporting and planning. The role requires 1–2 years in supervision in hospitality, flexible hours, and a commitment to inclusivity and high

Qualifications

• 1-2 years of supervisory or management experience in hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Willing to work flexible hours, including nights and weekends.

Responsibilities

• Assist the General Manager in daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Supervisory experience

Leadership

Excellent communication

Job description

CAVA is seeking an Assistant General Manager to lead daily restaurant operations, partner with the General Manager and Area Leader, and drive service excellence. You will manage schedules, forecasting, labor, and inventory while modeling our values and delivering outstanding guest experiences.

You will coach Team Members, control costs, and support financial reporting and planning. The role requires 1–2 years in supervision in hospitality, flexible hours, and a commitment to inclusivity and high