Assistant General Manager: Lead Ops, Service & Growth

CAVA - Uptown; Minneapolis (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Early Wage Access

Health benefits

401k enrollment

Paid sick leave

Free CAVA meal for every shift worked

Job summary

CAVA - Uptown is seeking an Assistant General Manager to partner with the General Manager and Area Leader in establishing store action plans, managing daily operations, scheduling, forecasting, labor management and inventory. You will train and develop hourly Team Members, uphold CAVA standards for food quality and service, monitor financial metrics, and drive guest satisfaction and profitability.

The role requires 1–2 years of supervisory experience in hospitality, strong leadership and

Qualifications

• 1- 2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage financial aspects, including budgeting and cost control.
• Knowledge of legal, health, safety, and sanitation regulations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to help with boosting customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Communication

Customer service

Adaptability

Financial management

Job description

CAVA - Uptown is seeking an Assistant General Manager to partner with the General Manager and Area Leader in establishing store action plans, managing daily operations, scheduling, forecasting, labor management and inventory. You will train and develop hourly Team Members, uphold CAVA standards for food quality and service, monitor financial metrics, and drive guest satisfaction and profitability.

The role requires 1–2 years of supervisory experience in hospitality, strong leadership and