Restaurant AGM: Ops & Guest Experience Lead

CAVA - Missouri; Lee's Summit (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Telemedicine

Pet Insurance

401k enrollment

Paid sick leave

Parental leave

Community service leave

Free meal

Job summary

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in driving store performance and team development. You will help manage daily restaurant operations, schedules, forecasting, and inventory while upholding CAVA’s standards for quality and service.

In this role you will coach Team Members, lead by example in guest service, and contribute to profitability through cost control and accurate reporting.

Qualifications

• 1–2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.
• Ability to manage financial aspects including budgeting and cost control.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.

Skills

Leadership

Communication

Customer service

Problem solving

Budgeting

Adaptability

Job description

CAVA is seeking an Assistant General Manager to partner with the General Manager and Area Leader in driving store performance and team development. You will help manage daily restaurant operations, schedules, forecasting, and inventory while upholding CAVA’s standards for quality and service.

In this role you will coach Team Members, lead by example in guest service, and contribute to profitability through cost control and accurate reporting.