Assistant General Manager: Lead Ops & Guest Experience

CAVA - La Jolla; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k enrollment

Free CAVA meal

Early Wage Access

Job summary

CAVA - La Jolla is seeking an Assistant General Manager to lead daily operations, support the General Manager, and drive exceptional guest experiences. You will coordinate schedules, labor, inventory, and performance coaching to sustain profitability and service excellence.

You will supervise team members, implement team training, and help with financial reporting and budgeting while upholding CAVA’s standards in quality and safety.

Qualifications

• 1- 2 years of experience in a supervisory or management role within the restaurant or hospitality industry.
• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven track record of delivering exceptional customer service.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA's standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance guest experience by upholding high service standards and addressing customer concerns.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and budget adherence.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.

Skills

Leadership

Team management

Customer service

Adaptability

Communication

Job description

CAVA - La Jolla is seeking an Assistant General Manager to lead daily operations, support the General Manager, and drive exceptional guest experiences. You will coordinate schedules, labor, inventory, and performance coaching to sustain profitability and service excellence.

You will supervise team members, implement team training, and help with financial reporting and budgeting while upholding CAVA’s standards in quality and safety.