Assistant General Manager — Lead Guest Experience & Team Growth

Residence Inn Seattle Downtown Lake Union; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Free Parking

Competitive Pay

Health Insurance

401(k) Plan

Paid Time Off

Employee Assistance Program

Education opportunities

Get paid daily

Job summary

Residence Inn Seattle Downtown Lake Union is seeking an Assistant General Manager with strong leadership to guide and mentor hotel teams, champion service excellence, and drive guest satisfaction while supporting financial performance for owners.

You will interview, hire, train, and coach staff across departments, ensure SOPs are followed, and partner with sales and operations to deliver memorable experiences.

Qualifications

• 2-3 years progressive hotel experience.
• Bachelor's Degree preferred.
• Must be able to communicate effectively with all levels of employees and guests.

Responsibilities

• Interview, hire, train, support, coach and mentor various departments and teams.
• Champion great service and empower employees to take care of our guests.
• Cultivate relationships with guests to develop loyalty and maintain satisfaction.
• Apply problem solving skills to resolve guest and/or employee issues to their satisfaction.
• Monitor daily tasks to ensure SOPs are followed.
• Assist with benefits administration, payroll and human resources tasks.
• Support and contribute to proactive sales efforts and ensure safety procedures are followed.
• Conduct property inspections to ensure a clean, safe environment.
• Plan for success with staff meetings and action plans.
• Support and fill in for the General Manager when needed.

Skills

Leadership

Coaching

Communication

Customer service

Problem solving

Mentoring

Education

Bachelor's Degree

Job description

Residence Inn Seattle Downtown Lake Union is seeking an Assistant General Manager with strong leadership to guide and mentor hotel teams, champion service excellence, and drive guest satisfaction while supporting financial performance for owners.

You will interview, hire, train, and coach staff across departments, ensure SOPs are followed, and partner with sales and operations to deliver memorable experiences.