Hotel General Manager -EVEN/Staybridge Seattle Downtown

InterContinental 62s Group plc; Seattle (WA); On-site; USD 160,000 - 185,000; Full time

Job summary

InterContinental 62s Group plc is seeking a General Manager to lead the daily operations of the hotel, drive sales and profitability, and uphold brand standards. You will develop people, execute local marketing, and strengthen the property's market position.

The role requires strong hotel management experience, English fluency, and the ability to build relationships with guests and the community while leading a high-performing team in Seattle.

Qualifications

• Bachelor’s degree in hotel or business administration is required.
• Five to ten years’ hotel management experience or equivalent mix of education and experience.
• Must be fluent in English; additional languages are a plus.

Responsibilities

• Direct day-to-day leadership and direction of the hotel to maximize sales and revenue.
• Own people development, brand standards execution, and local market awareness.
• Lead capital and asset planning, manage budgets, and drive profitability.
• Ensure safety, security, and compliance with brand and company policies.
• Represent the hotel publicly and engage with the local community.

Skills

Hotel management experience

Fluent English

Other languages preferred

Education

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration

Job description

Role Purpose

As General Manageryou will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel andbrand within the local area.

Key Accountabilities

People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guestsatisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.

• Other languages preferred.

  What We Offer
• The salary range for this role is $160,000 to $185,000.
• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.