Assistant General Manager — Lead Guest Experience & Growth

CAVA - Attleboro; Attleboro (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Early Wage Access

Health Insurance

Dental Insurance

Vision Insurance

Telemedicine

Pet Insurance

401k

Paid sick leave

Parental leave

Free CAVA Meal

Growth opportunities

Job summary

CAVA Attleboro is seeking an Assistant General Manager to lead daily restaurant operations, partner with the General Manager, and drive guest satisfaction.

You will oversee labor, inventory, training, scheduling, and financial reporting while upholding CAVA's standards. The AGM will foster a positive team culture and contribute to profitable, high-volume service in a fast-paced environment.

Qualifications

• 1–2 years in a supervisory or management role within restaurant or hospitality.
• Strong leadership and customer service orientation.
• Excellent communication and interpersonal abilities.
• Willing to work flexible hours, including nights and weekends.
• Knowledge of safety, food handling, and sanitation regulations.

Responsibilities

• Assist the General Manager in managing daily restaurant operations, including opening and closing procedures.
• Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
• Oversee inventory management, supply ordering, and cost control to maintain profitability.
• Supervise and support Team Members with training, coaching, and performance feedback.
• Support the General Manager with scheduling and staffing.
• Assist with addressing Team Member issues and conflicts to maintain a positive work environment.
• Enhance the guest experience by upholding high service standards and promptly addressing customer concerns.
• Implement strategies to boost customer satisfaction and loyalty.
• Lead by example in customer service and encourage the team to follow suit.
• Support with managing financial aspects including tracking sales, cash handling, and adhering to budget guidelines.
• Assist with preparing financial reports, analyze performance metrics, and identify areas for improvement.
• Assist with ensuring accurate financial record-keeping and compliance with cash handling procedures.
• Assist with overseeing food safety practices and ensure team training on proper procedures.
• Assist with administrative tasks such as inventory management and maintaining operational records.
• Support the General Manager in report preparation and action plan implementation.
• Participate in special projects and initiatives to drive restaurant success and support the General Manager as needed.
• Assist with any additional duties as assigned by the General Manager or higher management.

Skills

Leadership

Team management

Communication

Customer service

Problem solving

Adaptability

Budgeting

Regulatory knowledge

Flexibility

Travel willingness

Job description

CAVA Attleboro is seeking an Assistant General Manager to lead daily restaurant operations, partner with the General Manager, and drive guest satisfaction.

You will oversee labor, inventory, training, scheduling, and financial reporting while upholding CAVA's standards. The AGM will foster a positive team culture and contribute to profitable, high-volume service in a fast-paced environment.