Assistant General Manager | Knob Hill Inn

Columbia Hospitality; Ketchum (ID); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Get Paid Daily

Paid Time Off

Medical Benefits

401K

HSA/FSA Plans

Discounted Travel

Referral Bonus

Employee Assistance Program

Columbia Cares

Online Learning Platform

Job summary

Columbia Hospitality, Sun ValleyKnob Hill Inn, seeks an experienced leader to head the rooms division and oversee housekeeping and front desk operations. You will supervise, train and develop staff, while partnering with the General Manager to align service standards with the property’s goals.

This role requires strong people and financial management, exceptional communication skills, and the ability to engage with local community organizations to uphold guest experiences.

Qualifications

• 3+ years in a leadership role at a property of similar size and service level.
• Knowledge of applicable laws, codes and regulations.
• Excellent written and verbal communication; ability to prepare reports and contracts.
• Strong general management skills: planning, organizing, decision making, problem solving.
• Strong financial management skills: budgeting, forecasting, expense control.
• Strong people management skills: coaching, motivation, delegation, scheduling.

Responsibilities

• Lead the rooms division including housekeeping and front desk.
• Supervise, train, schedule, and discipline staff.
• Inspire leaders to meet and exceed standards.
• Liaise with community orgs, city officials, and PR.
• Ensure policies and procedures across departments.
• Assist in annual budget and financial plans.
• Work with GM to meet budget targets.
• Protect assets via maintenance, security, and capex.
• Analyze guest and team feedback; drive improvements.
• Serve as People & Culture representative for the property.
• Oversee recruiting, hiring, onboarding.
• Handle employment verifications and unemployment claims.
• Collaborate with HR to manage leaves and workers' comp.
• Maintain financial records and internal controls.
• Monitor guest ledger and deposits; reconcile ledgers.
• Perform cash deposits and petty cash reporting.

Skills

Leadership

Legal/regulatory knowledge

Communication

General management

Financial management

People management

Job description

Let’s start off with the most important part-what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Responsible for leading the rooms division at the hotel, including housekeeping and front desk.
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
• Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• In conjunction with the General Manager, acts as a direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Works with General Manager to meet or exceed established budgetary guidelines for each property
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, and capital improvements
• Analyzes team-member and guest feedback and discusses findings with department leaders. Introduces and leads necessary changes and improvements in process and services
• Act as the People & Culture (HR) representative for the property
• Conducts administrative tasks related to recruiting, hiring and onboarding new team members
• Responds to employment verifications and unemployment claims
• Works together with the P&C Business Partner to manage employee relations, leaves of absence and workers compensation claims
• Organize, maintain, and reconcile various financial records, both manually and through automated methods
• Ensure proper internal control by monitoring guest ledger, advance deposits, and other related ledgers
• Performs accounting related tasks including, but not limited to, cash/checks deposits, payments, monthly petty cash report, etc.

What You Bring

• At least 3 years progressive experience in a leadership role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work

Experience warm and inviting European charm at the Knob Hill Inn Sun Valley. Whether you're looking to discover a memorable winter wonderland at America's first destination ski resort, or experience summer fun in the majestic mountains, Knob Hill Inn is your hotel of choice for the perfect retreat. Within walking distance to downtown Ketchum and close to all the amenities Sun Valley resort has to offer, the Inn is located in a peaceful setting with stunning views of world-famous Bald Mountain, the majestic Smokey and Boulder Mountain ranges. And dining in The Grill at Knob Hill is a favorite for both guests and locals during any season.

The Inn's 29 guestrooms and suites offer a variety of options, most of which are generously sized and feature a marble tiled, five-fixture bathroom with an oversized tub, radiant floor heating, wet bar, dressing area, and balconies to enjoy the spectacular Sun Valley views.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.