Residential General Manager | Columbia Hospitality

Columbia Hospitality, Inc.; Seattle (WA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Salary range: $115,000–$125,000 DOE

Cellphone allowance

Commuter/Parking allowance

Paid time off & holiday pay

Benefits package (Medical, Dental, Vis

401K

HSA/FSA plans with employer contrib

Employee discounts on lodging, dining,

Volunteer opportunities

Job summary

Columbia Hospitality, Inc. seeks a Residential General Manager to provide executive direction across hotel departments in Seattle.

You will lead group sales outreach, negotiations, and service, and serve as the liaison to community organizations, city officials, and PR entities. You will ensure policy implementation, participate in budgeting, set operating goals, manage pricing, and supervise staff to drive profitability and guest satisfaction.

Qualifications

• 5+ years progressive GM experience at a property of similar size and service level.
• Knowledge of applicable laws, codes and regulations.
• Strong communication skills, including drafting contracts and reports.
• Strong general management and financial management capabilities.
• Proven people management—coaching, scheduling and team development.

Responsibilities

• Provide overall direction and leadership for all departments.
• Lead group sales outreach, negotiations, planning and service.
• Liaise with community organizations, city officials, industry associations and PR entities.
• Ensure standards, policies and procedures are implemented across departments.
• Assist in annual budgeting and financial planning to support property objectives.
• Create and monitor annual operating goals, addressing financial, guest, infrastructure, and growth drivers.
• Manage pricing policies and control operating expenses to enhance profitability.
• Prepare and distribute required reports on time.
• Protect assets through maintenance, security, emergency preparedness, and capital improvements.
• Promote the property in the local community and with industry partners.
• Hire, train, develop, schedule, discipline and counsel staff; empower teams to meet standards.
• Conduct timely performance assessments and trainings as needed.

Skills

General Manager experience

Leadership

Budget management

Strategic planning

Communication skills

Job description

Residential General Manager | Columbia Hospitality

Let's start off with the most important part-what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Salary Range: $115,000 to $125,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Commuter/Parking Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel."

Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like

Your Impact

• Provides overall direction, coordination and leadership for all departments in the property
• Primary support for all group sales outreach, negotiations, planning and service
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

What You Bring

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.