Housekeeping Manager | Lodge at Columbia Point

Columbia Hospitality, Inc.; Richland (WA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Cellphone allowance

Paid time off & Holiday Pay

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401K

HSA/FSA plans

Employee discounts

Referral bonus

Volunteer opportunities

Online learning platform

Pet insurance discounts

Job summary

Columbia Hospitality, Inc. is seeking a Housekeeping Manager for Lodge at Columbia Point in Richland, WA. You will oversee day-to-day housekeeping operations, ensure safety and quality standards, and lead a team to deliver exceptional guest experiences.

We offer a competitive hourly range, a comprehensive benefits package including medical, dental, vision, disability, 401K, paid time off, and a variety of employee perks. Join a values-driven culture focused on growth, teamwork, and community.

Qualifications

• 3+ years in a housekeeping management role in hospitality.
• Strong knowledge of laws, codes and regulations.
• Ability to read, analyze and interpret general business materials.
• Excellent written and verbal communication skills.
• Ability to train, supervise and develop staff.
• Proficient in Microsoft Office including Word, PowerPoint and Excel.

Responsibilities

• Direct day-to-day housekeeping operations and enforce policies.
• Develop and implement standards to meet goals and service levels.
• Conduct daily inspections of guestrooms, FOH areas and back areas.
• Manage the department budget and monitor labor costs.
• Ensure equipment is maintained and used properly; report safety concerns.
• Maintain inventory levels for supplies and equipment.
• Advise guests and team members on housekeeping matters.
• Participate in Manager on Duty program as needed.
• Lead, train, schedule and coach staff to meet standards.
• Provide regular performance assessments per policy.

Skills

Housekeeping management

Budget management

Staff leadership

Microsoft Excel

Strong communication

Financial analysis

Time management

Problem solving

Tools

Microsoft Word

PowerPoint

Excel

Job description

Housekeeping Manager | Lodge at Columbia Point

Let’s start off with the most important part-what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Range: $28 to $34 DOE
• Cellphone Allowance
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and stride to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Manages the day-to-day operations of the housekeeping department. Follows all appropriate policies and procedures (e.g. key control, lost and found).
• Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
• Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of the house areas.
• Manages the departmental budget. Monitors revenue, expenses and labor costs.
• Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended.
• Establishes and maintains department equipment and supply inventory levels appropriate to property requirements.
• Advises guests, clients and team members on housekeeping matters.
• Participates in the property’s Manager on Duty program as needed.
• Selects, supervises trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures.
• Maintains all safety standards and trains all staff on safety procedures. Actively participates in the established safety committee.
• Conducts training on job standards and areas of responsibility as needed.

What You Bring

• 3+ years’ experience in a housekeeping management role at an inn, hotel, resort or equivalent
• Working knowledge of all applicable laws, codes and regulations
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
• Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
• Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals.
• Ability to compute rate, ratio, discounts, interest, commissions, proportions, and percentages and to draw and interpret bar graphs.
• Ability to create a team environment within and across departments.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship‑building.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.