General Manager | The Wren Missoula, MT

Columbia Hospitality; Missoula (MT); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Salary DOE

Cellphone Allowance

Incentive Eligible

Get Paid Daily

Paid Time off & Holiday Pay

Benefits - Medical, Dental, Vision, 1

HSA/FSA Plans -with employer contrib

Values Based Culture (#OMGLIFE)

Culture Add (Fresh Perspectives)

Referral Bonus

Discounted Lodging, Dining, Spa, Golf,

Retail (Yes, Discounted Travel!)

Employee Assistance Program

Volunteer Opportunities

Committee Participation

Task Force Work Opportunities

Online Learning Platform

Pet Insurance discounts

Job summary

The Wren Missoula is seeking a General Manager to lead all hotel departments, drive service standards, and ensure guest satisfaction in Missoula, MT. You will oversee operations, budgeting, and strategic planning while collaborating with local community partners and internal teams.

Ideal candidates bring 5+ years in GM roles at similar properties, strong financial acumen, and excellent communication skills. This on-site leadership position offers a culture of excellence and growth opportunities.

Qualifications

• At least 5 years progressive GM experience at a property of similar size.
• Knowledge of applicable laws, codes and regulations.
• Strong communication skills, including writing contracts and reports.
• Strong financial and people management skills, including budgeting and forecasting.

Responsibilities

• Provide overall direction and leadership for all departments.
• Support group sales outreach, negotiations, planning and service.
• Liaise with community organizations and public relations entities.
• Ensure standards, policies and procedures are implemented.
• Prepare and monitor annual operating budget and financial plans.
• Develop strategies to enhance profitability and revenue.
• Review operating expenses and pricing policies.
• Train and develop staff; conduct performance assessments.

Skills

General Manager experience

Budget management

Communication skills

Leadership

Financial analysis

People management

Contracts writing

Job description

General Manager | The Wren Missoula, MT

Let’s start off with the most important part-what’s in it for you:

The Perks

Eligibility of perks is dependent upon job status

• Salary Range: DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Columbia Cares Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Provides overall direction, coordination and leadership for all departments in the property
• Primary support for all group sales outreach, negotiations, planning and service
• Direct liaison to all community organizations, city officials, industry associations and public relations entities
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
• Works with department leaders to meet or exceed established budgetary guidelines for the hotel. Establishes sound pricing policies for guest services. Reviews and approves operating expenses. Develops and implements strategies to enhance profitability and revenue generation
• Directs the accurate and on-time preparation, production and distribution of all required reports
• Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
• Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
• Selects, supervises, trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
• Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conducts training on job standards and areas of responsibility as needed

What You Bring

• At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
• Working knowledge of all applicable laws, codes and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.