Assistant General Manager: Hotel Ops & Guest Experience

Hotel Alex Johnson; Rapid City (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k plan with 3% match after one year

Company-wide discounts on hotel rooms

Job summary

The Hotel Alex Johnson in Rapid City seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, F&B outlets, guest relations, housekeeping, and revenue management. You will drive staff development, budgeting, and service standards to ensure memorable guest experiences.

The role emphasizes leadership, hands-on supervision, and cross-department collaboration, with duties covering day-to-day property operations and coverage during GM absence.

Qualifications

• Leadership and staff development skills.
• Strong communication and guest-relations focus.
• Ability to manage multiple departments and budgets.

Responsibilities

• Assist the General Manager in daily resort operations across front desk, housekeeping, F&B and sales.
• Direct labor and expense controls to meet goals.
• Ensure guest service excellence and resolve complaints.
• Provide coverage when GM is unavailable and support continual property improvement.

Skills

Leadership

Communication

Customer service

Excel

Property management software

Education

Bachelor's degree in Hospitality or related field

Tools

Word

Property management software

Job description

The Hotel Alex Johnson in Rapid City seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, F&B outlets, guest relations, housekeeping, and revenue management. You will drive staff development, budgeting, and service standards to ensure memorable guest experiences.

The role emphasizes leadership, hands-on supervision, and cross-department collaboration, with duties covering day-to-day property operations and coverage during GM absence.