Hotel AGM: Guest Experience & Operations Lead

Alex Johnson; Rapid City (SD); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health / dental / vision / life

401k plan with 3% match after one year

Hotel discounts

Dining discounts

Hilton Honors Benefits

Job summary

The Hotel Alex Johnson is a full-time Assistant General Manager role in Rapid City, SD. The AGM assists the General Manager in overseeing daily resort operations including guest relations, housekeeping, and F&B, with focus on revenue and expense management and staff development.

Energetic leadership and strong communication are essential to manage multiple tasks and interact with all levels of staff. Salary range is $65,000 to $75,000 per year.

Qualifications

• Energetic, self-motivated leader with strong work ethic.
• Excellent communication, organizational and customer service skills.
• Ability to direct, oversee multiple tasks simultaneously.
• Ability to work and interact with employees on every level.
• Exceptional written and verbal communication skills.
• Working knowledge of Excel and Word, knowledge of property management software systems a must.
• Local market knowledge experience a plus.

Responsibilities

• Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.
• Responsible for goal setting, motivation/discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.
• Direct and manage property operations to assure optimum performance and continual improvement in guest service, employees, sales/marketing, property appearance, and profit/financial control.
• Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.
• Work in other areas of the hotel when needed to assist operations and perform duties not necessarily contained in this job description.
• Will be responsible to complete the duties of General Manager during times when the General Manager is not available.
• Other duties may be assigned to meet business needs.

Skills

Leadership

Communication

Customer service

Organizational skills

Team management

Local market knowledge

Tools

Excel

Word

Property management software

Hotel management software

Job description

The Hotel Alex Johnson is a full-time Assistant General Manager role in Rapid City, SD. The AGM assists the General Manager in overseeing daily resort operations including guest relations, housekeeping, and F&B, with focus on revenue and expense management and staff development.

Energetic leadership and strong communication are essential to manage multiple tasks and interact with all levels of staff. Salary range is $65,000 to $75,000 per year.