Assistant General Manager

Hotel Alex Johnson; Rapid City (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k plan with 3% match after one year

Company-wide discounts on hotel rooms

Job summary

The Hotel Alex Johnson in Rapid City seeks an Assistant General Manager to support the General Manager in overseeing hotel operations, F&B outlets, guest relations, housekeeping, and revenue management. You will drive staff development, budgeting, and service standards to ensure memorable guest experiences.

The role emphasizes leadership, hands-on supervision, and cross-department collaboration, with duties covering day-to-day property operations and coverage during GM absence.

Qualifications

• Leadership and staff development skills.
• Strong communication and guest-relations focus.
• Ability to manage multiple departments and budgets.

Responsibilities

• Assist the General Manager in daily resort operations across front desk, housekeeping, F&B and sales.
• Direct labor and expense controls to meet goals.
• Ensure guest service excellence and resolve complaints.
• Provide coverage when GM is unavailable and support continual property improvement.

Skills

Leadership

Communication

Customer service

Excel

Property management software

Education

Bachelor's degree in Hospitality or related field

Tools

Word

Property management software

Job description

ssistant General ManagerJob Type: Full-timeLocation: The Historic Hotel Alex Johnson, Rapid City, South DakotaBuilt in 1927, The Hotel Alex Johnson combines historic architecture with handcrafted Native American art in tribute to the area's Lakota and Sioux culture. The hotel has played host to several presidents, countless celebrities, and a few spirits of its own. Come be a part of our history and lead the premier resort operation located in Rapid City's central business district.Job Summary:The Hotel Alex Johnson is seeking an Assistant General Manager to assist the General Manager in overseeing daily resort operations, including food and beverage outlets, hotel operations, guest relations, housekeeping, revenue & expense management, and associate development.Essential Duties and Responsibilities:• Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.• Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.• The AGM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).• Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.• The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.• Will be responsible to complete the duties of General Manager during times when the General Manager is not available.• Other duties may be assigned to meet business needs.Requirements:• Energetic, self-motivated leader with strong work ethic required.• Excellent communication, organizational and customer service skills required.• Ability to direct, oversee multiple tasks simultaneously.• Ability to work and interact with employees on every level.• Exceptional written and verbal communication skills• Working knowledge of Excel and Word, knowledge of property management software systems a must• Local market knowledge experience a plus, with emphasis on local, corporate and group businessBenefits:• Health / dental / vision / life• 401k plan with 3% match after one year of employment• Company-wide discounts on hotel rooms and restaurantsWe are an Equal Employment Opportunity EmployerJoining the team at The Hotel Alex Johnson in Rapid City, SD, offers a unique and enriching experience rooted in history and hospitality. Here's why you should consider being a part of our esteemed team:Historical Significance: Immerse yourself in the rich history of The Hotel Alex Johnson, a landmark deeply woven into the fabric of Rapid City's heritage.Central Location: Enjoy the convenience of working in the heart of downtown Rapid City, where you'll be at the center of the city's vibrant energy and attractions.Dining Discounts: Indulge in culinary delights with discounts at our food and beverage outlets, including Starbucks, whether during shifts or on days off.Variety of Outlets: Seize the opportunity to expand your skills and expertise by training and working in multiple outlets throughout the hotel, providing a diverse and dynamic work experience.Hilton Honors Benefits: Access exclusive perks through Hilton Honors, including discounts for team members, as well as for their family and friends, enhancing your stay and creating memorable experiences.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At The Hotel Alex Johnson, you'll not only be part of a renowned establishment with a rich legacy but also enjoy the benefits of a centrally located workplace, culinary discounts, diverse training opportunities, and Hilton Honors privileges, all contributing to a fulfilling and rewarding career journey.