Assistant General Manager: Hotel Front Desk & Growth

Lafrance Hospitality; Plymouth (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vacation

Sick

Medical

Dental

Holidays

401K

DailyPay

Tuition Reimbursement

Amazing Bonus Program

Annual Review Program

Hotel Room Discounts

Company-wide room discounts

Group activities

Mentorship

Growth opportunities

Job summary

The Fairfield Inn & Suites by Lafrance Hospitality in Plymouth, MA is seeking an Assistant General Manager to help lead our team and ensure smooth hotel operations.

Working closely with the General Manager, you will oversee front office, housekeeping coordination, guest satisfaction, staff development, and adherence to Marriott standards. This is a full-time role with growth opportunities and a comprehensive benefits package.

Qualifications

• Minimum 1–3 years hotel Front Desk experience or prior Property Management experience
• Must be available to work a flexible schedule
• Strong guest service and communication skills

Responsibilities

• Oversee Front Office operations including guest service, brand standards, room availability, cost controls and profitability
• Coach, train, evaluate and reward team members; assist in scheduling and reviews
• Monitor guest satisfaction scores and drive improvement with the GM
• Ensure compliance with Marriott and Lafrance standards
• Greet guests and respond to inquiries and resolve issues promptly
• Manage housekeeping/laundry department and related duties
• Support brand hotel operations and maintain room readiness

Job description

The Fairfield Inn & Suites by Lafrance Hospitality in Plymouth, MA is seeking an Assistant General Manager to help lead our team and ensure smooth hotel operations.

Working closely with the General Manager, you will oversee front office, housekeeping coordination, guest satisfaction, staff development, and adherence to Marriott standards. This is a full-time role with growth opportunities and a comprehensive benefits package.