Assistant General Manager - Fairfield Inn & Suites, Plymouth, MA

Lafrance Hospitality; Massachusetts; Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation

Sick leave

Medical

Dental

Holidays & 401K

DailyPay

Tuition Reimbursement

Bonus Program

Annual Review Program

Hotel Room Discounts (Brand Wide)

Mentorship

Growth opportunities

Descripción de la vacante

Fairfield Inn & Suites, operated by Lafrance Hospitality, seeks an Assistant General Manager to collaborate with the General Manager on daily hotel operations and guest satisfaction. You will lead front desk and housekeeping activities, uphold brand standards, and drive profitability through cost controls and effective team leadership.

The role requires at least 1–3 years in hotel front desk or property management, with a strong emphasis on guest relationships and flexible scheduling.

Formación

• Front Desk experience or property management background is required.
• Strong guest service orientation and relationship-building.
• Ability to lead a hotel team and manage daily operations.
• Willingness to work a flexible schedule including evenings, weekends, and holidays.

Responsabilidades

• Oversee front office operations including guest service, brand standards, room availability, cost controls and profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Conocimientos

Front Desk experience

Hotel management

Customer service

Team leadership

Flexibility

Descripción del empleo

Are you excited to take the next step in a management role in your Hospitality career?

Come join our team at the Fairfield Inn & Suites as the Assistant General Manager!

The Assistant General Manager will work hand in hand with our experienced General Manager to ensure the smooth operations of the property. This is an amazing opportunity to work with both dynamic coworkers & skilled leadership.

Pay: Salary

Schedule: Mid shift & evenings- weekends & holiday availability

Job Type: Full- Time

keywords: hotel manager, hotel front desk, assistant general manager, H O T E L, hotel jobs

Responsibilities:

• Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
• Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
• Ensure compliance with Marriott and Lafrance standards.
• Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
• Manage the housekeeping/laundry department as well as some housekeeping responsibilities.

Requirements

• Prior brand hotel experience preferred
• Minimum 1-3 years hotel Front Desk experience OR prior Property Management experience
• Detail oriented with emphasis on building guest relationships
• Must be available to work a flexible schedule

Benefits

• Full Time Benefits offered: Vacation, Sick, Medical, Dental, Holidays & 401K
• DailyPay - Get paid any day!
• Tuition Reimbursement
• Amazing Bonus Program
• Annual Review Program
• Extensive Brand Wide Hotel Room Discounts
• Additional Company Wide Hotel Room Discount Program
• Fun Company Events & Group Activities
• Mentorship
• Room for Growth